Job overview
- To provide patient focused and high quality clerical support to the Respiratory Diagnostic Department.
- All clerical staff will be multi-skilled and trained to ensure that at all times, data quality will be the highest priority.
- To make appointments according to clinical need.
- To ensure patients that need another appointment will be accommodated.
- All notes/referrals needed for clinics will be found, reports filed in them and notes tracked to the appropriate person for next appointment.
- To help make the department run as smoothly as possible.
- To deal with phone queries regarding all aspects of Respiratory investigations
- To type sleep study results letters and send to external stakeholders
PLEASE NOTE - WE CANNOT OFFER VISA SPONSORSHIP FOR THIS ROLE . If you hold a Graduate/Post Study work visa, you will only be able to work this role fixed term until the expiry date of your visa.
Main duties of the job
- To appoint diagnostic outpatients from GP and Consultant referrals for appropriate investigations in order of clinical nee
- Maintain a waiting list of patients waiting for investigations, who can’t be appointed straight away
- Appoint extra clinics to help bring the waiting times down to be acceptable level
- Answering telephone queries and if necessary transferring calls to an appropriate member of staff
- To undertake other clerical duties as required, appropriate to the grading
- To cover reception when needed
- To type sleep study results letters and send to external stakeholders. Upload to timeline
- Work within the contraints of the DATA Protection Act and attend all mandatory training as required
- To attend all in-house training courses as required, enabling the delivery of new service developments/changes
Detailed job description and main responsibilities
Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.
If you have any further queries please don’t hesitate to contact the line manager using the contact details below.
Person specification
Governance
Essential
- Upholds and models the Trust Values
Desirable
- Knowledge of Datix reporting
Skills and Experience
Essential
- Accurate typing skills.
- IT skills using Microsoft software and excel.
- Ability to prioritise workload.
- Ability to work on own initiative.
- Excellent communication skills
- Planning and organisation skills.
- Diplomacy, discretion and confidentiality
Desirable
- Experience of working in a customer service environment.
- Basic understanding of follow up appointments
Qualifications and Training
Essential
- Education to GCSE or equivalent
- Maths and English grades A-C essential
- RSA stage III typing or proven keyboard skills
- Microsoft office including excel and Powerpoint
Personal/Professional Attributes
Essential
- Knowledge of the NHS appointment system and windscribe
- Experience of supervising a team
Desirable
- Basic knowledge of audit reporting
- Previous experience of working within a busy environment
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Applying for this NHS job
This advert is for Respiratory Diagnostic/Sleep Support Administrator with East Kent Hospitals University NHS Foundation Trust in Canterbury, South East, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 15 Jul 2026.
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