Residential Home Manager Band 7

Job details

• Branch: Craigavon & Banbridge area (SHSCT)
• Location: Crozier House/Lodge
• Directorate: Adult Community Services
• Salary: Band 7 (£47,810 - £54,710)
• Contract Type: Permanent
• Opening Date: 11/05/26
• Closes: Tue, 26 May 2026 @ 4:00 PM
• Interview Dates: To be confirmed

Notes

Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE Residential Home Manager

BAND 7

DIRECTORATE Adult Community Services

INITIAL LOCATION Trust wide statutory residential homes.

Crozier House / Lodge.

REPORTS TO Head of Residential Care, Day Care & Supporting

People Services

ACCOUNTABLE TO Assistant Director of Older People Services

JOB SUMMARY

The jobholder will be responsible to the Head of Residential, Day Care & Supporting People Services for the delivery of a high quality service in a Residential Home for Older People. He/she will be responsible for the day to day delivery of a high quality Residential Care Service in compliance with the DHSS Minimum Residential Care Services Standards and RQIA Regulations. He/She will be required to contribute to and participate in the continuing modernisation service improvement and development of the service in line with Southern Trust Priorities for Older People. He/she will provide clear leadership to staff and will be responsible for effective financial management and the efficient use of all resources in the home.

The jobholder will work in partnership with the Community Care Teams, including Integrated Care Teams, Intermediate Care Team and Memory Services Team in ensuring there is joint working arrangements with key staff to ensure a collaborative, multi-disciplinary approach to ensure that the needs of all residents and their carers are at the core of service delivery.

KEY DUTIES / RESPONSIBILITIES

Directly manage the residential care staff team in line with the principles and model for health and social care contained in the Bengoa Report and Health and Wellbeing 2026: Delivering Together.

Delegate responsibility and authority to appropriate staff to ensure effective decision making whilst retaining responsibility and accountability to the Head of Service for results and deployment of staff resources.

To effectively manage delegated budgets under his/her control.

To ensure compliance with regulatory body requirements and the achievement of care and support standards

Ensures the services complies with the requisite controls assurance standards with particular reference to medicines management, environmental cleanliness, infection control and management of medical devices.

Be proactive in having monitoring systems in place to ensure safe practice within the residential home and across the service.

To ensure all care and support staff are supervised and appraised in accordance with Trust policies and procedures. To encourage and empower their team to achieve their goals and reach their full potential through regular supportive conversations and shared decision making.

To promote staff development in keeping with changing client profile and be proactive in the provision and delivery of training programmes.

To develop and maintain a highly motivated, skilled and knowledgeable workforce.

To provide leadership in the development and delivery of quality services which promote best practice initiatives.

To work collaboratively within the Trusts multi-disciplinary framework to ensure that users of the service receive effective and timely intervention.

To proactively promote a culture of user/carer participation in the development and introduction of innovative services.

To be instrumental in the promotion of service user rights and empowerment.

To ensure that all statistical data and information are produced as required and on time to ensure the smooth operation of the service.

To ensure all Trust Policies and Procedures are disseminated to staff and actioned in accordance with the assessed needs of services users and regularly monitored

Maintain and participate in continual professional development.

To ensure mechanisms are in place to routinely monitor the quality and cost effectiveness of service provision and take immediate action when shortfalls in performance are identified.

GENERAL MANAGEMENT RESPONSIBILITIES

To ensure high standards of governance to include compliance with controls assurance standards, the assessment and management of risk and the implementation of the DHSSPS’s safety first framework.

To ensure that the Residential Home maintains high standards of ambience and environmental cleanliness.

To promote a culture of continuous improvement and take cognisance of, and respond accordingly to comments, compliments and complaints.

Promote the Trust’s policy on equality of opportunity through his/her own actions.

Lead and serve on such working parties as deemed appropriate to the role, Governance Fora, Service development initiatives etc.

Lead on working groups as deemed appropriate to the role.

To report accidents/incidents to the appropriate line manager and participate in the investigation of same in accordance with Trust policies.

Work with the Trust Information Department to ensure timely co-ordination of data which demonstrates the efficiency and effectiveness of the utilisation of occupied beds.

HUMAN RESOURCE MANAGEMENT RESPONSIBILITIES

The Trust supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:

Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.

Ensure access to skills and personal development through appropriate training and support.

Promote a culture of openness and honesty to enable shared learning.

Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.

Adhere to and promote Trust policy and procedure in all staffing matters, participating as appropriate in a way which underpins Trust values.

RAISING CONCERNS - RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency.

The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the Trust’s ‘Your Right to Raise a Concern (Whistleblowing)’ policy and their professional code of conduct, where applicable.

ENVIRONMENTAL CLEANLINESS

Take responsibility for ensuring the highest standards of environmental cleanliness within their designated area.

Take responsibility for ensuring that “departmental” audits are undertaken at the required frequency levels and leading the audits or delegating responsibility to an appropriate member of staff.

PERSONAL AND PUBLIC INVOLVEMENT RESPONSIBILITIES (PPI)

Support the promotion and implementing of the Trust’s PPI Strategy and ensure all staff are aware of their responsibilities as appropriate to their job role.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

Standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the Trust are legally responsible for all records held, created or used as part of their business within the Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the SHSCT policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

PERSONNEL SPECIFICATION

JOB TITLE AND BAND Residential Care Manager Band 7

DEPARTMENT/DIRECTORATE: Residential Care Services, Adult Community Services

HOURS: Permanent and Temporary Full-time

June 2023

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

Hold a professional social work qualification and registered on the appropriate part of the NISCC register; OR be a registered adult nurse and currently registered with NMC; OR hold an Allied health professional qualification and be currently registered with the HCPC

PLUS

Have 4 years’ work experience in health and/or social care setting working with adults, 2 years of which must be at Band 5 level or equivalent/ above with responsibility for the management and supervision of staff.

OR

Hold a level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Management) Wales and Northern Ireland* and registered, and be eligible for registration on appointment, on the appropriate part of the NISCC registered, without condition

PLUS

5 years’ work experience in health and/or social care setting working with adults, 2 years of which must be at Band 5 level or equivalent/ above with responsibility for the management and supervision of staff.

*consideration will be given to candidates who successfully completed year 1 of QCF Level 5 Diploma and registered for year 2 of the Diploma.

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.

This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Knowledge

Skills / Abilities

Demonstrate high level of organisational skills, with ability to prioritise workloads and work to deadlines.

Excellent communication skills with an ability to communicate in and effective and efficient manner with all levels of staff and stakeholders.

Demonstrate a commitment to promoting and delivering high quality care to Older People

Ability to lead and manage a team.

Ability work effectively independently and as part of a team.

Ability to collate, analyse and report information.

Knowledge of minimum standards of Residential Care.

Willing to undertake necessary training for the role.

Interview

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Factor

Criteria

Method of Assessment

Experience

At least 2 years post qualifying experience working in a Health & Social Care related role, in older people’s services

Shortlisting by Application Form

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

Successful applicants may be required to attend for a Health Assessment

THE TRUST IS AN EQUAL OPPORTUNITIES EMPLOYER

All staff are expected to display the HSC Values at all times