Referral and Correspondent Administrator

Job overview

As the first point of contact for all clinical referrals & follow-ups, your responsibilities include managing referrals via telephone, e-mail, letter, or other electronic systems. This involves entering and checking clinical records, details, and demographics, amending and updating them when required, and referring all referrals to the appropriate member of the pharmacy team. You must be competent in using computer-based patient record clinical systems where patient details are recorded.

Additionally, you will take good quality minutes at relevant pharmacy meetings and provide timely drafts and redrafts of minutes to meeting chair(s) prior to approval and group dissemination. You will also disseminate relevant pharmacy circulars and memos as instructed & check the pharmacy inbox at least daily, forwarding queries or questions outside of your own parameters to the most relevant pharmacy staff member.

You will work collaboratively as part of the pharmacy team, including passing calls to senior team members, advising the caller of the possible delay. You will also extract sufficient information to pass to the senior pharmacist to ensure that the appropriate service is accessed, following local SOPS. You will work closely with, support and provide information regarding contact details & policy documents to healthcare professionals.

Finally, you will contribute positively to the achievement of service targets & outcomes and ensure compliance with appropriate legislation.

Main duties of the job

The main responsibilities of this position include:

• To be the first point of contact for all clinical referrals and follow ups into the Trust Pharmacy Team  via telephone, e-mail , letter or other electronic systems.
• Manage the referral by entering and checking clinical records, details, and demographics, amending and updating when required
• Refer all referrals to the right appropriate member of the pharmacy team.
• To take good quality minutes at relevant pharmacy meetings. To provide timely draft and re-drafts of minutes to meeting Chair(s) prior to approval and Group dissemination
• Disseminate relevant pharmacy circulars and memos on instruction.
• Check the Pharmacy Inbox at least daily and forward queries or questions outside of own parameters to the most relevant pharmacy staff member.
• Accurate and appropriate information is recorded within the service user’s clinical notes and/or using the Trust’s clinical information systems.
• To contribute to audits concerned with medicines management and pharmacy, this will include collecting and modifying data and carrying out questionnaires / surveys where necessary and interrogating and analysing results for reporting purposes.

Detailed job description and main responsibilities

Due to the UKVI immigration changes we are no longer able to offer sponsorship for this role. Please provide details of the visa type and expiry date in your application. Failure to provide the required information will result in your application being rejected.

Please view the attached Job Description and Person Specification documents for complete details regarding this post.

When completing your application, please demonstrate how you meet the role criteria.

We can also offer you many staff benefits to help support you which include:

• Early access to Psychological Therapies and Physiotherapy
• Competitive annual leave allowance
• Car leasing scheme
• NHS pension scheme
• Free eye tests
• Money saving options through our salary sacrifice scheme
• Discounts on major high street retailers and restaurants