Job summary
Were recruiting a Recovery Navigator to join our Intensive Outreach Service in South Wiltshire, supporting people referred from AWP services for up to six weeks to help prevent hospital admission or to support their independence after leaving a psychiatric hospital, as well as helping those experiencing serious or sudden mental health difficulties. The IOS team exists because people in acute mental health distress often fall between servicestoo unwell to cope alone but not always needing long hospital stays. IOS bridges this gap by providing intensive, practical, and emotional support at home to keep people safe, stable, and moving forward.
Main duties of the job
About you You will: Be passionate about improving the lived experience and well-being of people using mental health services. Have sound knowledge of the support needs of people with moderatetoserious mental health difficulties. Have a sound knowledge of available mental health teams and resources in the locality Be able to work in a personcentred, traumainformed, recoveryfocused way, with empathy and nonjudgement. Be adaptable, resilient, and confident working independently in the community while managing your own caseload. Be a strong communicator who collaborates well with clinical teams, partners, and community services. What we offer to be part of a friendly team, with direct support from a senior recovery navigator and line manager Team support from a psychologist in-depth induction to Second Step and all the relevant training and support you need to do your job well. Blended working a combination of home, office and community-based working monthly one-to-one sessions with your line manager Weekly team meetings Monthly group reflective practice with your wider team
About us
Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.
Details
- Date posted: 18 August 2026
- Pay scheme: Other
- Salary: £26,055 a year
- Contract: Permanent
- Working pattern: Part-time
- Reference number: SEC1228344
- Job locations: Alabaré Offices/Hybrid, Riverside House, Salisbury, Wiltshire, SP2 7UD, United Kingdom
Job responsibilities
About the role We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey: Provide short-term, person-centred, trauma-informed support to people with serious mental health needs. Support safe transitions between hospital and home, working independently with a personal caseload and delivering structured 1:1 community-based support. Support individuals to prevent/reduce intensive mental health symptoms to prevent psychiatric hospital admission. Work collaboratively with clinical teams and community partners while helping individuals build independence and set/achieve support goals. Permanent contract with flexible working; must have a driving licence and own vehicle (car or motorbike) due to county-wide travel requirements. Receive support for the role including Second Step induction/training, access to reflective practice spaces, regular supervisions, and debriefing options should it be needed.
Person specification
Experience
Essential
- A minimum of 6 months-1 year experience working with people with mental health needs, including risk assessing and support planning
- Experience of providing practical and emotional support to enable the client to take up the responsibilities of their own recovery.
- Proven experience of working with people with multiple needs (e.g. mental health, homelessness, alcohol/drug dependency long term conditions)
- Proven experience of carrying out needs and/or risk assessments and the support planning process
- Experience of working with a number of individuals with competing needs and priorities
Desirable
- Proven experience of mental health issues and/or services, either as a user, carer or supporter.
- Experience being involved in processes with high-risk presentations, including risk management, safety planning, safeguarding
- Experience delivering support to acute populations within crisis, admission or intensive community settings, including managing complexity, co-occurring needs and heightened risk.
- Lived experience of mental health issues or services
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Applying for this NHS job
This advert is for Recovery Navigator, South Wiltshire with Second Step in Alabaré Offices/Hybrid, Riverside House, Salisbury, Wiltshire, SP2 7UD, United Kingdom, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is £26055.00. The contract type is Permanent. The application deadline is 15 Sep 2026.
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