Receptionist/Clerical Officer

Job overview

An opportunity has arisen within the Adult Audiology Admin team for a full time Receptionist/Clerical officer.

We support the Patients and Audiologists across ten sites to facilitate the smooth running of the patient journey by ensuring that co-ordinated administrative processes revolve around the patient and their individual needs.

Our clinics run Monday to Friday, the core admin hours 9-5.

Main duties of the job

Communication:

• To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

Organising and Planning:

• To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required
• To keep waiting areas tidy and patient information materials up to date
• To undertake the role’s duties in the case of a major incident in your department   (E.g. the ED Major Incident Process)
• Attend appropriate meetings as required by the role’s line manager

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.