Job overview
We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.
We have a role of 37.5 hours per week split across the five Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
Main duties of the job
Communication:
- To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person specification
Aptitudes
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Skills and Abilities
Essential
- Excellent/professional telephone/ reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Knowledge and Experience
Essential
- Previous receptionist experience in a healthcare or public setting
- Previous NHS experience
- Clerical/administration experience including filing and/or reception
Qualifications and Training
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
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Applying for this NHS job
This advert is for Receptionist/Clerical Officer - Outpatients with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa. The contract type is Fixed term: 12 months (37.5 hours). The application deadline is 06 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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