Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
6 listedRequirements the employer expects applicants to meet.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Experience of working with the general public, being sensitive and empathic in distressing situations.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Ability to work as part of a team.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Strong IT and administration skills, with a high level of accuracy and attention to detail.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Previous medical or healthcare receptionist experience is desirable.
- General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.
Desirable
Not listed in the available specification.
Job summary
Colchester Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on afull time or part time basis at our Castle Gardens Site. The hours need to be a minimum of 24 hours per week.
The receptionist plays a pivotal role in the experience of patients at our practice,helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
- Registering new patients.
- Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
Colchester Medical Practice is a well established group of practices consisting of four GP surgeries and a health and wellbeing hub. We have formed our own PCN within the practices. We serve a population of 43,000 patients. By working for Colchester Medical Practice, you also see the following benefits:
- NHS pension scheme
- The NHS pension scheme is a defined benefits scheme
- Family benefits including an adult dependents pension and children's pension
- Ill health benefits
- 20% employer contribution
- Proper Pay
- Living Wage Foundation Accredited
- Eye-care vouchers
- Health service discounts
- Annual Leave: minimum 28 days FTE
Details
- Date posted: 03 September 2026
- Pay scheme: Other
- Salary: £13.02 an hour
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: 29899
- Job locations: 78 East Hill, Colchester, Essex, CO1 2QS, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
WhatsApp job alerts
Get instant WhatsApp alerts for Administrative and IT roles in Colchester
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Receptionist/Care Navigator with Primary Care Careers in Colchester, England. It is listed as a Receptionist role. The advertised salary is £13.02. The contract type is Permanent. The application deadline is 11 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.