Job summary
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service; we are seeking an enthusiastic, flexible new team-member to join our reception team.
The role is for 16 hours per week working the following:
- Wednesday 07:45 - 14:00
- Friday 14:00 - 18:45
+ 5 flexible hours per week to be worked in reception (these hours will be confirmed at least 1 week in advance). You will also have the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.
Please be aware that there is no flexibility regarding the shift patterns above.
Telephone interviews will take place on Tuesday 30th June and, if you are successful, you will be invited to a face-to-face interview that will take place on Friday 3rd July.
Main duties of the job
- Greeting and directing all patients.
- Making appointments.
- Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
- Advising patients of practice procedures.
About us
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds.
In return for your hard work, Mount Farm is delighted to offer:
- Generous annual leave entitlement
- Membership of the NHS contributory pension scheme
- Option of NHS discounts & Blue Light Card for retail/dining/holidays etc.
- A fully equipped kitchen and staff room
- Paid gym membership
Details
- Date posted: 15 June 2026
- Pay scheme: Other
- Salary: £12.78 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 29727
- Job locations: Lawson Pl,, Bury St Edmunds, Suffolk, IP32 7EW, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person specification
All applicants should have the following qualifications, registrations, skills and experience:
Essential
- Excellent communication skills, with a patient-focussed attitude
- A quick learner with good IT skills and excellent attention to detail
- Helpful and friendly manner is essential, with the ability to work well with others
- Good standard of general education
- Experience of providing a high standard of service
- Experience of working in a pressurised environment
- Experience of dealing with members of the public
- Computer-literate
- Excellent communication skills (written and oral)
- Clear and polite telephone manner
- Tact and diplomacy
- Empathy with patients
- Ability to be professionally assertive when required
- Good team worker
- Pro-active
- Cheerful
- Projects a positive professional image
- Can cope with change
- Self-motivated
- A positive approach to learning
- Excellent time-management
- Ability to prioritise
- Remains calm under pressure
Desirable
- Customer service training
- Medical terminology training
- Telephone technique training
- Experience of working in a GP surgery
- Experience of handling sensitive information
- Familiar with SystmOne
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Applying for this NHS job
This advert is for Receptionist/Care Navigator with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Administrative and IT role. The advertised salary is £12.78 an hour. The contract type is Permanent. The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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