Receptionist/Call Handler

Job overview

Job Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Call Heanor area.

The role is working with both the reception and call handling areas.

• 21.5 hours per week - Part-Time

The successful candidate should have:

GCSE in Maths & English grade C or above.

Basic IT skills.

Experience of working with the public, preferably in a reception environment.

Understand basic office procedures with some knowledge of SystmOne.

Main duties of the job

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.
• Receiving patient monies according to the cash handling procedure

Detailed job description and main responsibilities

To work within the Administration team with a focus on achieving excellent patient care via the telephone and face to face. The successful candidates main responsibilities will be to manage the Registrations and Prescription management of a busy respite care home. Providing professional and holistic administration support for all patients who are discharged to the home ensuring a smooth and safe transition from hospital to respite to home.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.