Receptionist/Administrator

Job summary

Job title: Receptionist/Administrator - 2 positions Location: Carpenters Practice Salary: £26,843 per annum Hours: 37.5 hours a week - Monday to Friday - 07:45 - 15:45 and 10:30 - 18:30 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Main duties of the job

The role of Receptionist/Administrator at Operose Health involves responding to patient queries, managing appointment requests, and maintaining patient records and confidentiality. Duties include emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing information systems for efficient workflow. Essential requirements include reception or customer care experience, excellent communication skills, basic PC skills, and the ability to work within processes and maintain data security. Previous NHS experience is welcome but not essential.

About us

Operose Health aims to deliver local primary care at scale, improving access, outcomes, and patient experience. Their values include being caring, ambitious, resourceful, and striving for excellence. They support their staff with annual leave, learning management systems, and various employee benefits. Working for Operose Health offers opportunities for specialization and development. Their benefits include access to wellbeing services, discount cards, and travel season ticket loans. They aim to empower their employees through compassion, understanding, open-mindedness, determination, and a passion for transforming the patient experience.

Details

• Date posted: 15 August 2026
• Pay scheme: Other
• Salary: £26,843 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1537144372
• Job locations: Operose Health, Carpenters Practice, E13 0QP, United Kingdom

Job responsibilities

Job title:Receptionist/Administrator - 2 positions

Location:Carpenters Practice

Salary:£26,843 per annum

Hours:37.5 hours a week -Monday to Friday - 07:45 - 15:45 and 10:30 - 18:30

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.