Receptionist/Administrator

Job summary

Job title: Receptionist/Administrator Location: Carpenters Practice, Newham Salary: Up to £24,960.00 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to o

Main duties of the job

The role of Receptionist/Administrator at Operose Health in Carpenters Practice, Newham involves supporting primary care delivery by managing patient queries, coordinating with the primary care team, and maintaining patient confidentiality. Core responsibilities include responding to patient queries, managing appointment requests, and handling clinical correspondence like emailing, scanning, and coding. Additionally, the position involves processing prescription requests and utilizing information systems for efficient workflows. Ideal candidates should possess experience in reception or customer care, be excellent communicators, have basic PC skills, and ideally, some familiarity with NHS processes. The salary for this permanent position is £24,960 annually, reflecting experience. Operose Health offers a range of benefits including 27 days of annual leave plus bank holidays, access to learning resources, specialized development opportunities, a car benefit scheme, cycle to work scheme, travel loans, and wellness services.

About us

Operose Health is a prominent provider of primary healthcare services, committed to enhancing patient access, outcomes, and experiences. The organization emphasizes values of Caring, Ambition, Resourcefulness, and Excellence in its operations and culture. Through a comprehensive network, Operose Health offers localized primary care services at scale, fostering an environment where employees are empowered to deliver their best to patients and colleagues. Operose Health is dedicated to revolutionizing the future of primary care, continuously improving service quality. As part of its benefits package, the organization supports professional growth with access to a learning management system, clinical assessments, and opportunities for specialization. Additionally, Operose Health promotes employee wellbeing through a variety of schemes and resources, including a car benefit scheme, cycle to work initiative, travel loans, and wellness services. Employees are guided by a mission to deliver compassionate, patient-centered care while pursuing excellence in all aspects of their work.

Details

• Date posted: 02 July 2026
• Pay scheme: Other
• Salary: £24,960 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1522574062
• Job locations: Operose Health, Newham, E15 2JA, United Kingdom

Job responsibilities

Job title:Receptionist/Administrator

Location:Carpenters Practice, Newham

Salary:Up to £24,960.00 depending on experience

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.