Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
15 listedRequirements the employer expects applicants to meet.
- Experience
Working with the public.
- Experience
Understanding of back office functions
- Personal Attributes
Adaptable to change.
- Personal Attributes
Friendly but professional approach.
- Personal Attributes
Good time management.
- Personal Attributes
A willingness to strive for excellence and train in all aspects of the team
- Personal Attributes
Flexible approach to cross site working.
- Skills and Knowledge
Good team working skills
- Skills and Knowledge
Effective time management skills
- Skills and Knowledge
Ability to work independently following verbal or written instructions
- Skills and Knowledge
Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
- Skills and Knowledge
Understanding of referral process for patients from primary to secondary care.
- Skills and Knowledge
Clear communication skills.
- Qualifications and Training
GCSE in Maths & English Grade C or above
- Qualifications and Training
ECDL or equivalent
Desirable
12 listedAdditional qualities the employer would prefer.
- Experience
Telephone call handling experience
- Experience
Understanding of patient confidentiality and iGPR
- Skills and Knowledge
Understanding the issues around safeguarding and patient confidentiality
- Skills and Knowledge
GDPR knowledge
- Skills and Knowledge
Knowledge of searches within SystmOne .
- Skills and Knowledge
Ability to action team tasks.
- Skills and Knowledge
Knowledge of appointment process.
- Skills and Knowledge
Use of SMS systems.
- Skills and Knowledge
Use of admin email.
- Qualifications and Training
NVQ or equivalent in Customer Care
- Qualifications and Training
Formal training in a public facing environment
- Qualifications and Training
Knowledge of GP computer systems, preferably SystmOne
Job overview
An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Administrator to work within in our busy medical practice based at our Clay Cross Practice.
- 1 x 16 hours temporary 9 months maternity cove
The successful candidate should have:
- GCSE in Maths & English grade C or above.
- Basic IT skills.
- Experience of working with the public, preferably in a reception environment.
- Understand basic office procedures with some knowledge of SystmOne.
Main duties of the job
- Ensuring reception is manned at all times
- Maintaining and monitoring the Practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
- All reception administration is processed in a timely manner
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information.
- Filing and retrieving paperwork.
- Processing repeat prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required.
- Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
- Monitoring of stationery and other supplies.
- Dealing with clinical waste (including removal to designated area
- Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
Detailed job description and main responsibilities
To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.
Please see the attached job description for a full breakdown of the duties and responsibilities.
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Applying for this NHS job
This advert is for Receptionist/Administrator with Chesterfield Royal Hospital NHS Foundation Trust in Chesterfield, England. It is listed as a Receptionist role. The advertised salary is £24,853.00 per annum pro rata. The contract type is 9 months (Fixed term maternity cover). The application deadline is 18 Sep 2026.
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