Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
3 listedRequirements the employer expects applicants to meet.
- Experience
Previous experience in a GP practice or healthcare environment or within a fast paced customer services environment
- Experience
Familiarity with NHS procedures and patient confidentiality standards
- Experience
Good standard of English both written and spoken is essential
Desirable
Not listed in the available specification.
Job summary
As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. Youll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations.
Main duties of the job
Key Responsibilities
- Provide a courteous and effective reception service to patients and visitors
- Answer telephone calls efficiently and direct patients to the appropriate services
- Manage appointment bookings, including use of triage tools and hub referrals
- Process patient information accurately using clinical systems
- Respond to E-consults and email queries in a timely and professional manner
- Maintain effective communication within the practice team and with external healthcare partners
- Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes
About us
About Our Practice
We are a friendly, patient-focused NHS GP practice committed to delivering high-quality, compassionate care to our local community. Our team works together to provide safe, effective healthcare in a supportive and collaborative environment where every member of staff is valued.
Our multidisciplinary team includes GPs, Practice Nurses, Healthcare Assistants, Clinical Pharmacists, First Contact Practitioners, Care Coordinators, Reception and Administration teams, and Practice Management. We believe everyone has an important role to play in delivering excellent patient care, and we encourage teamwork, open communication, and shared learning across all roles.
We pride ourselves on creating a welcoming, respectful workplace where colleagues support one another. We foster a positive atmosphere built on kindness, professionalism, and continuous improvement, encouraging staff to develop their skills while maintaining a healthy work-life balance.
Details
- Date posted: 24 August 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: A4422-26-0001
- Job locations: Sheet Street Surgery, 21 Sheet Street, Windsor, Berkshire, SL4 1BZ, United Kingdom
Job responsibilities
What Were Looking For
- Excellent communication skills verbal and written
- Strong organisational skills and attention to detail a must.
- Ability to multitask, work under pressure and prioritise workload
- Confident using IT systems (previous EMIS experience is an advantage)
- Friendly, positive and team-oriented attitude
- Commitment to maintaining confidentiality and professionalism
- Flexibility to cover annual leave and absences as required
- Available for shifts between the hours of 8am and 6pm
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Applying for this NHS job
This advert is for Receptionist/Administrator with Sheet Street Surgery in Windsor, England. It is listed as a Receptionist role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 19 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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