Receptionist/Administrator

Job summary

Job title: Receptionist Location: Lucas Avenue Practice Salary: £24,960 per annum Hours: 37.5 (Monday to Friday either 08:00 to 16:00 or 10:30 to 18:30 occasional Saturday 09:00 - 13:00) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to

Main duties of the job

As a valued member of the Operose Health team, your key duties will include responding to patient queries, liaising with the primary care team, managing appointment requests, signposting patients to services, maintaining patient records, emailing, scanning, coding correspondence, processing prescriptions requests, and utilizing information systems for efficient workflow. Ideal candidates should possess reception or customer care experience, be excellent communicators, have basic PC skills (Word, Excel, email), work well within procedures, maintain confidentiality, and data security. Previous NHS experience is welcome but not essential.

About us

Operose Health is committed to delivering quality local primary care services at scale. Our mission is to improve patient access, outcomes, and experience by maintaining a strong focus on our core values of Caring, Ambitious, Resourceful, and Excellence. We believe in empowering our employees, helping them to thrive and provide the best services for our patients and NHS partners. At Operose Health, we create an environment where healthcare professionals can develop and innovate, ensuring constant improvement in service quality and patient care.

Details

• Date posted: 14 August 2026
• Pay scheme: Other
• Salary: £24,960 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1537099611
• Job locations: Operose Health, Newham, E13 0QP, United Kingdom

Job responsibilities

Job title:Receptionist

Location:Lucas Avenue Practice

Salary: £24,960 per annum

Hours: 37.5 (Monday to Friday either 08:00 to 16:00 or 10:30 to 18:30 occasional Saturday 09:00 - 13:00)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.