Receptionist/Administrator

Job summary

Job title: Receptionist/Administrator Location: Croydon Salary: Up to £24,960.00 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and are empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Re

Main duties of the job

This permanent role as a Receptionist/Administrator at Operose Health in Croydon offers up to £24,960 based on experience. You'll work 37.5 hours a week aiming to improve primary care access, outcomes, and patient experience. Key duties are responding to patient queries, managing appointment requests, maintaining records, scanning and coding clinical correspondence, processing prescription requests, and utilizing other systems for workflow efficiency. Ideal candidates should have reception or customer care experience, excellent verbal and written communication skills, and basic PC skills in Word, Excel, and email. Experience in the NHS is beneficial but not required. Youll receive 27 days of annual leave plus bank holidays, access to learning management systems, opportunities for specialization, car and cycle schemes, travel loans, discount cards, and employee wellbeing services including yoga videos and a wellbeing app.

About us

Operose Health is committed to delivering local primary care at scale, with a core mission of improving patient access, healthcare outcomes, and overall patient satisfaction. They focus on building a supportive and caring workplace culture where employees are empowered and motivated to achieve excellence. Their approach revolves around the core values of being Caring, Ambitious, Resourceful, and consistently striving for Excellence. Employees are encouraged to support each other and the patients through compassion, understanding, and a drive for continuous improvement. Operose Health aims to redefine and revolutionize primary care by listening, being compassionate, and maintaining open-mindedness. The organization promotes lifelong learning and encourages creativity and agility, ensuring that they go above and beyond in providing high-quality services to patients, employees, and NHS partners.

Details

• Date posted: 09 July 2026
• Pay scheme: Other
• Salary: £24,960 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1525067232
• Job locations: Operose Health, Croydon, CR7 7YE, United Kingdom

Job responsibilities

Job title:Receptionist/Administrator

Location:Croydon

Salary:Up to £24,960.00 depending on experience

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.