Receptionist/Administrator

Job summary

Job title: Receptionist Location: The Loxford Practice Salary: £24,960.00 Hours: 28 hours per week Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can

Main duties of the job

The role of Receptionist/Administrator at Operose Health requires a dedicated individual to help in delivering great primary care services. This position is based at The Loxford Practice in Ilford and involves working 28 hours per week with a salary of £24,960. As part of the Operose Health team, the primary responsibilities include responding to patient queries, liaising with the wider primary care team, managing appointments, and maintaining patient records confidentially. Additional duties involve emailing, scanning, coding clinical correspondence, processing prescription requests and utilizing other information systems for efficient workflow processes. The ideal candidate should have receptionist or customer care experience, excellent communication skills, and basic proficiency in computer skills like Word, Excel, and email. Experience in the NHS is advantageous but not essential. Successful candidates will have access to various benefits, including 27 days annual leave plus bank holidays, a learning management system, and opportunities to specialize and develop.

About us

Operose Health is committed to improving primary care access, outcomes, and patient experience across local communities. They prioritize their core values- Caring, Ambitious, Resourceful, and Excellence, which guide their mission to deliver exceptional healthcare services. Operose Health empowers its staff by providing continuous learning opportunities and creating an environment where employees are encouraged to excel. The organization supports employee wellbeing through various programs and offers unique benefits, such as access to wellbeing services, discount cards, and a cycle to work scheme. Working with Operose Health means becoming part of a large-scale healthcare provider with opportunities to develop skills, advance in one's career, and make a meaningful impact in the healthcare sector. The company is continually striving to redefine and revolutionize the future of primary care, setting exceptional standards for employee competence and patient care alike.

Details

• Date posted: 16 June 2026
• Pay scheme: Other
• Salary: £24,960 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 1517355423
• Job locations: Operose Health, Ilford, IG1 2SN, United Kingdom

Job responsibilities

Job title:Receptionist

Location: The Loxford Practice

Salary:£24,960.00

Hours: 28 hours per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.