Receptionist/Administrator

Job summary

Job title: Receptionist/Administrator Location: Sutherland Lodge Surgery Salary: £25,838.00 per annum Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, emp

Main duties of the job

The Receptionist/Administrator role at Sutherland Lodge Surgery involves delivering excellent primary care by managing patient queries, coordinating with primary care teams, handling appointment requests, signposting patients, and ensuring patient records confidentiality. Key responsibilities include emailing, scanning, and coding clinical correspondence, processing prescriptions, and utilizing information systems for workflow efficiency. The ideal candidate must have prior experience in reception or customer care, possess strong communication skills, and be proficient in basic PC skills like Word, Excel, and email. NHS experience is beneficial but not mandatory. Operose Health values employees who exhibit compassion, ambition, and resourcefulness, encouraging a commitment to lifelong learning and excellence in service delivery. Benefits include 27 days annual leave, access to learning systems, opportunities for specialization, eco-friendly travel schemes, discount cards, and wellness services.

About us

Operose Health is dedicated to enhancing primary care access, outcomes, and patient experiences on a large scale. The organization empowers staff to embody core values of Care, Ambition, Resourcefulness, and Excellence, creating an environment that supports both personal and professional growth. Employees are encouraged to exhibit compassion and understanding, maintain open-mindedness, and drive forward innovative improvements in patient services. Operose Health provides access to extensive learning and development resources, enabling staff to specialize and advance their careers within a supportive framework. The organization emphasizes a commitment to creative thinking and continuous improvement, aiming to redefine primary care standards and facilitate better healthcare futures. Benefits for staff include generous leave entitlements, opportunities for professional advancement, and access to well-being resources, aligning with Operose Health's mission to deliver outstanding care and foster a culture of excellence.

Details

• Date posted: 20 August 2026
• Pay scheme: Other
• Salary: £25,838 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1527408183
• Job locations: Operose Health, Chelmsford, CM2 7PY, United Kingdom

Job responsibilities

Job title:Receptionist/Administrator

Location: Sutherland Lodge Surgery

Salary:£25,838.00 per annum

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.