Receptionist/Administrator

Job summary

Job title:Receptionist Location: The Loxford PracticeSalary:£24,960.00Hours: 37.5 hours per weekHelp us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. CaringWe listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. AmbitiousThrough determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. ResourcefulCreative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. ExcellenceWe strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include: Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Main duties of the job

As a Receptionist/Administrator at The Loxford Practice, you'll play a vital role in delivering primary care services. Your main responsibilities include responding to patient queries, coordinating with the primary care team, managing appointment requests, and maintaining patient records. You'll also email, scan, and code clinical correspondence, process prescription requests, and utilize information systems for efficient workflow processes. The ideal candidate should have customer care experience, excellent communication skills, and basic PC skills in Word, Excel, and email. Previous NHS experience is welcome but not essential. Operose Health provides 27 days of annual leave plus bank holidays pro rata, access to learning management systems, opportunities for specialization and development, employee wellbeing services, and more benefits to support your growth and work-life balance.

About us

Operose Health is committed to delivering local primary care at scale to improve access, outcomes, and patient experience. The organization values caring, ambition, resourcefulness, and excellence, empowering its employees to serve patients and the community effectively. Operose Health listens with compassion and understanding, supporting individuals to achieve healthier futures. Through determination and passion for transforming patient experiences, the organization continuously redefines primary care. Operose Health's creative and agile approach, with a commitment to lifelong learning, ensures it goes beyond expectations to provide high-quality services. The organization strives for excellence in serving patients, employees, and NHS partners.

Details

• Date posted: 12 June 2026
• Pay scheme: Other
• Salary: £24,960 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1515788308
• Job locations: Operose Health, Ilford, IG1 2SN, United Kingdom

Job responsibilities

Job title:Receptionist

Location: The Loxford Practice

Salary:£24,960.00

Hours: 37.5 hours per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.