Receptionist/Administrator - Emergency Department

Job overview

The Emergency Department at Broomfield Hospital is looking to recruit  Receptionists/Administrators to work on the front desk.

This is an opportunity to work in a fast paced environment at the front of patient care, within a busy Emergency Department.

Ideally you will be an enthusiastic, motivated, compassionate and hardworking person to be the face of the Emergency Department and often the first point of contact for patients entering the department.

This position is varied from day to day, the main objective of the role is booking in patients and ambulances on our Lorenzo computer system, answering the telephone, taking down messages accurately and filing notes.

You should display excellent communication and organisational skills, be computer literate and are expected to present a professional image with the ability to inspire confidence in staff, patients and relatives.

Flexible working is available to enable our services to provide care seven days a week, 24 hours a day; therefore a shift pattern to cover a 24hr 7 day a week service is required,  which will include bank holidays and night shifts. Shifts are split into earlies, (07:00-14:30, 08:00-16:00)  lates (14:30-22-00, 16:00-00:00) and nights (22:00-07:00).

Main duties of the job

To provide a comprehensive, flexible & efficient administrative support service as part of rotational shift patterns for the Emergency Department. Creating patient attendance episodes ensuring all data is entered timely and accurately. Identify/monitor patients in the waiting area in need of immediate treatment/assessment to the nursing staff.

Work using own initiative within departmental protocols. Maintain effective communication with patients and relatives at all times including times of distress.

Detailed job description and main responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.