Receptionist/Administration Assistant

Job overview

We are currently looking to appoint an Administration Assistant/Receptionist to work within the Wolverhampton Early Intervention team to provide a comprehensive administration service.

Fixed term contract for 12 months. Set working pattern Monday to Thursday 9am to 5pm (no flexibility to work pattern as required for service needs).

Excellent administrative, organisational and communication skills are a must, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and be professional, have the flexibility to travel to other sites for cover across the Black Country, possessing a 'can do' attitude. Excellent attention to detail, having a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently are essential.

If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you!

Main duties of the job

Main duties of the job

• Provide a comprehensive administration and clerical support service as part of a wider team.
• Processing and providing internal and external postal duties.
• Typing of letters, correspondence, reports in accordance with team/service procedures/guidelines.
• Acting as first point of contact for visitors, clients and multi-agency professionals visiting the service, providing a friendly and welcoming reception service.
• To receive and deal with incoming calls and visitors, taking the appropriate action.
• Use a range of communication tools to relay messages efficiently to individuals / groups.
• Receive post, internal and external deliveries and ensure they are distributed to the appropriate teams. .
• Liaise with the Transport Team with regard to incoming/outgoing mail and deliveries.
• Carry out general administrative and clerical functions including photocopying, filing, archiving, laminating as required.
• To work as part of the administration and clerical team providing cover and support to colleagues throughout the Division during periods of annual leave or sickness to ensure a continuous provision of service.
• Where appropriate, procure stationery supplies and services via e-series.
• Use and maintain knowledge of current IT systems, attend training to support implementation and development of new systems and information technology as required.

Detailed job description and main responsibilities

Please see attached Job description and person specification for further information about the role.