Job overview
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations
Therapies Receptionist/Administration Assistant
Full-Time 37.5hrs
An exciting opportunity has arisen within the Therapies Department. We are looking to appoint an enthusiastic Receptionist/Administration Assistant who is reliable and willing to learn, to join an efficient and highly motivated administration & clerical team.
The successful candidate will work within a busy and challenging environment therefore you must be confident, a good team player and have the ability to work well under pressure. Excellent communication and organisational skills are essential as is the ability to prioritise effectively whilst using initiative.
Main duties of the job
This is role will involve multi-tasking with constantly changing priorities, you will be working closely with the administration/clerical team and therapy staff to ensure an efficient service is provided to our patients.
The post holder will need to have good IT skills. The ideal person will be dynamic, able to think on their feet and prioritise their work load according to the needs of the department. The ideal person will be able to remain calm under pressure, have excellent communication skills and will foster excellent working relationships.
If you are successful, you will be greeting and booking in new arrivals to the Therapies outpatient department, ensuring that all patient information systems are kept up to date and helping to create and maintain a friendly, courteous atmosphere for our patients, the general public, other staff and contacts external to the Trust at all times.
Detailed job description and main responsibilities
For more information on working for the Trust, please see the attached Job Description and Person Specification.
Person specification
Experience
Essential
- • Admin/Clerical background
- • Experience of working in a reception area/dealing with public in a similar role.
Desirable
- • Previous reception duties in a health care setting
- • Knowledge of the hospital systems - careflow, iPortal etc
Qualifications
Essential
- • Evidence of good numeracy & literacy, equivalent to functional skills level 2 or Grade C/4 in English & maths
- Proficient in the use of microsoft office, word, excel & outlook
Knowledge, Skills & Training
Essential
- Experience in dealing with a difficult situation both face to face and by telephone
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Applying for this NHS job
This advert is for Receptionist/Admin Assistant with University Hospitals of North Midlands NHS Trust in Stoke On Trent, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 08 Jul 2026.
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