Job summary
We are currently looking for an enthusiastic individual with excellent communication skills to join our friendly Reception team.
The main purpose of a Receptionist at Lister House Surgery is to greet patients and visitors in an effective and courteous manner and to provide an efficient and polite telephone enquiry service.
The post holder will proactively communicate information between relevant patients, doctors, and professionals.
Main duties of the job
- To deliver a quality service, dealing directly with patients, relatives, and carers either face to face or via telephone.
- Reception responsibilities include general enquiries, booking and cancelling of appointments, making sure patient details are up to date and correct, copying and scanning of documents in a timely and accurate manner.
- Efficiently deal with patients and clinicians requests in line with practice policy.
- Assist patients in the completion of our total triage form ensuring relevant information is relayed clearly.
About us
We are friendly GP practice with over 70 years of history, led by a stable, forward-thinking Partnership that is ready to embrace the new look of Primary Care.
We have four site and over 46,000 patients across the city of Derby.
We seek someone who is keen to become a part of a growing and supportive team and is looking to work in an ambitious practice.
In return, Lister House Surgery will offer you the following benefits:
- Generous holiday entitlement
- NHS Pensions Scheme
- Access to variety of NHS discounts
- Employee EAP well-being support
- Employee discounts
Details
- Date posted: 31 July 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: A5287-26-0026
- Job locations: 207 St Thomas Road, Pear Tree, Derby, DE23 8RJ, United Kingdom, Lister House Surgery, Fellow Lands Way, Chellaston, DERBY, DE73 6SW, United Kingdom, Coleman Health Centre, Coleman Street, DERBY, DE24 8NH, United Kingdom, Oakwood Medical Centre, Danebridge Crescent, Oakwood, DERBY, DE21 2HT, United Kingdom
Job responsibilities
Please view the attached Job Description and Person Specification for full details regarding this post.
Person specification
Skills
Essential
- A good knowledge of Microsoft Office products and the ability to use email/internet.
- Good communication skills, both face to face and on the telephone including the ability to deal appropriately with difficult communication situations
- Good interpersonal/organisational skills
- Knowledge of operation of office equipment (photocopying essential, scanning desirable)
- Ability to file accurately
- Ability to translate information and details accurately both verbally and written
- Understanding, acceptance, and adherence to a strict code of confidentiality
- Confidence to use your own judgement, based on resourcefulness and local knowledge in response to patient queries
Experience
Essential
- 1 years experience in a customer service/reception environment
Desirable
- Previous experience of team work
- Previous NHS experience
- Experience of using SystmOne (or similar)
Qualifications
Essential
- Educated to GCSE including English or equivalent
Desirable
- NVQ level 2 in a customer service or similar customer service qualification
Personal Qualities
Essential
- Proven ability to liaise appropriately with members of staff at all levels
- Ability to maintain confidentiality
- Able to cope well under pressure
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Applying for this NHS job
This advert is for Receptionist with Lister House Surgery in Derby, England. It is listed as a Administrative and IT role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 28 Aug 2026.
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