Receptionist

Job summary

As a receptionist you'll be the first point of contact for anyone visiting the site, providing a friendly and professional welcome. You'll greet patients, visitors, staff and contractors, answering queries and ensuring everyone feels supported.

Alongside managing the reception desk, you'll handle phone calls, issue keys and fobs. You'll also carry out a range of clerical and administrative tasks, working closely with different teams to resolve issues quickly and efficiently.You'll need to be proactive, respectful, and mindful of the needs of patients, including during challenging situations. You'll need to be resourceful and able to resolve a wide range of issues you might face making this a challenging and rewarding role.

Main duties of the job

Providing a high quality efficient reception service and acting as a first point of contactYou'll provide a warm welcome to patients, visitors, staff, contractors and anyone else who visits the site and answer any queriesYou'll answer the phone and deal with any queries people haveBeing proactive and working with a range of teams to deal with and resolve any issues you are faced withCarrying out a range of clerical and administrative tasks, for the reception itself, as well as other teamsIssuing and controlling access to keys and fobsYou will come into contact with patients and need to be conscious of your safety as well as mindful of their needs. In addition you may be present during difficult situations

You will have access to information and you will carry out training to understand what steps to take to make sure it is protected and remains confidentialYou will have safeguarding training and work in a way which protects children and adults you come into contact with at workYou will have regard to health and safety and infection prevention and control and follow the correct procedures for carrying out your tasks at all timesYou will be respectful of other people and work in a way that supports equity, diversity and inclusionYou will demonstrate our company values of being caring and compassionate, respectful, and honest and transparent in all that you do

About us

NTW Solutions Limited is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.

We are dedicated to being a great inclusive place to work. We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.

We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.

We were set up by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.

Details

• Date posted: 13 July 2026
• Pay scheme: Other
• Salary: £26,499 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 263-SOL-FAC26-050
• Job locations: Benton House, Sandyford Road, Newcastle Upon Tyne, NE2 1QE, United Kingdom

Job responsibilities

Please find attached job description for full details.

Pay: Band A (£13.55 per hour)

We welcome your application.

Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).

If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC. Anyone currently paying into the NHS Pension scheme will be able to retain this.