Job overview
We are looking to recruit an enthusiastic and motivated staff member who would like the opportunity to work in a fast paced, positive, developing environment to join our front of house team as a receptionist.
The successful applicant will have excellent verbal and written communication skills with a professional telephone manner and good customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.
Main duties of the job
This role will be based at the Front of House reception desk at Westmoreland Street Hospital and will work as part of a rota to cover the desk from 8am to 8pm. They will be the first point of contact for patients, visitors, staff and contractors both and will be welcoming, approachable and helpful.
The role covers a wide range of different tasks that are needed to support the different teams on site, for example arranging transport, couriers or taxi services as needed; managing the bleeps for the site; monitoring alarm panels; managing the keys and other security responsibilities for the site.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- knowledge of a comprehensive range of administrative procedures.
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
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Applying for this NHS job
This advert is for Receptionist with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per Annum Inclusive of HCAS. The contract type is Permanent. The application deadline is 23 Jun 2026.
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