Job summary
Join Our Friendly Reception Team at Laura Mitchell Health & Well Being Centre, Halifax!
The Laura Mitchell Health & Well Being Centre is seeking a motivated Receptionist to be the first point of contact for our service users and visitors. If you pride yourself on excellent communication and administrative skills, we want to hear from you.
We are seeking an experienced administrator with reception experience with an NVQ or RSA Level II qualification or able to demonstrate competency at Level II.
Laura Mitchell Health & Wellbeing Centre is a modern, community-focused NHS facility in the heart of Halifax. We offer a mix of out-patient consultation spaces and services for Adult, Older Adult, and Children and Adolescent Mental Health Services (CAMHS). Our teams are committed to providing high-quality, compassionate care in a supportive and stigma-free environment.
You will have excellent communication and interpersonal skills, able to deal with people kindly and sensitively in person and over the phone.
You are highly organised with a keen eye for detail and can remain calm under pressure in a fast-paced environment.
You have good IT skills and are competent in Microsoft Office applications.
You can work effectively as part of a team and adapt to daily demands.
Previous experience in a reception or customer service role is desirable, particularly within a healthcare setting.
Main duties of the job
Are you a friendly, organised, and compassionate individual looking to join a welcoming team?
The Role As a receptionist, you will play a vital role in the day-to-day operations of our centre.
Your duties will include:
Greeting and assisting service users and visitors with a professional and friendly manner.
Answering and directing incoming telephone calls, taking messages, and handling queries effectively.
Providing administrative support to various clinical and support teams.
Providing general assistance to the wider team to support the smooth running of the centre.
Room booking management.
Ensuring the reception area is tidy, welcoming, and presentable.
16 hours per week, days to be agreed, however, Friday working will be required. Applicants should be flexible and willing to provide additional cover for annual leave and staff absences when required
At the time of advertising, this role does not meet the minimum requirements (salary threshold or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately we are unable to sponsor anyone on a visa for this role at this moment in time.
All employees of the Trust are strongly encouraged to have their up-to-date flu vaccination to protect staff and patients.
About us
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Details
- Date posted: 17 July 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year Pro Rata
- Contract: Permanent
- Working pattern: Part-time, Flexible working
- Reference number: C9378-CK2511
- Job locations: Laura Mitchell Health and Wellbeing Centre, Great Albion Street, Halifax, HX1 1YR, United Kingdom
Job responsibilities
JOB SUMMARY
Service user contact referred to in this Job description will only apply when working within a clinical area.
The post-holder will:
under the supervison/direction of the Line Manager, be aware of and able to undertake the routine admin/communication requirements of the service. Provide a confidential service to clinical/support services, in an efficient manner.
follow and ensure the service is provided in accordance with well-established policies, procedures, protocols and guidelines and service delivery plans.
demonstrate knowledge of the service to enable the post holder to contribute and inform decision making within the service.
may work within clinical environments where basic conflict resolution may be required.
work flexibly to meet the needs of the service.
develop and maintain good working relationships by being flexible, adaptable, polite, positive and empathetic providing and receiving routine information.
work with sensitivity and have an understanding of the service and issues experienced by users.
use effective verbal/written communication at all times, incorporating tact, empathy, consideration, courtesy and confidentiality. Respond to others communication difficulties.
assist in ensuring the service experienced is positive, and service user confidentiality is maintained at all times. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.
be encouraged to contribute ideas and suggestions within the team, and supported to progress as appropriate.
For full job description, please see attached supporting documents.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
Person specification
Training
Essential
- Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
- Must be willing/able to undergo job development and training and maintain skills.
Experience
Essential
- In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc.
- In using email, maintaining and updating paper and electronic diaries, arranging meetings.
- In working as an effective team member.
- understanding of the need to maintain strict confidentiality.
- In using a degree of initiative.
- In organising and prioritising own tasks in order to meet deadlines.
Desirable
- Secretarial/administrative/customer service experience.
- In copy typing /audio typing.
- In working in a caring environment at a band 2 or equivalent level of competence.
- Of NHS software programmes.
- In working in a busy environment with competing demands.
Qualifications
Essential
- Must be appropriate to the role
- NVQ level 2 or RSA II or OCR II (or equivalent level of qualification in related subject eg business admin, typing/word processing, customer services).
- Or, be able to demonstrate competency at level 2.
Desirable
- Willingness to undertake further study/development.
Personal Attributes
Essential
- Ability to be flexible to meet the demands of the post.
- Responsive attitude and approach.
- Dress appropriately for the environment.
- Ability to travel around the Trust as appropriate to role.
Special Knowledge & Skills
Essential
- Good written communication skills, with the ability to deal with and prepare routine written correspondence.
- Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
- In decision-making and prioritisation.
- Good Customer care skills.
- Good interpersonal skills.
- Diversity/Cultural awareness.
- Resilience to pressure and exposure to emotional/distressing situations.
- Non-judgemental, empathetic manner.
- Able to use observation skills to identify potential risks and act appropriately.
- Demonstrates Trust Values.
- Able to fulfil the requirements of the Trusts value based induction.
Desirable
- Some Knowledge of GDPR requirements.
- Some knowledge of diversity/cultural requirements.
- Some knowledge of Health & Safety issues and risk identification.
- Some knowledge of moving & handling issues.
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Applying for this NHS job
This advert is for Receptionist with South West Yorkshire Partnership NHS Foundation Trust in Wakefield, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 a year. The contract type is Permanent. The application deadline is 24 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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