Receptionist

Job summary

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way. When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care. Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Braintree Mews Care Home in Braintree. If this sounds like the place for you, wed love to hear from you! ABOUT THE ROLE Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services. Other responsibilities will include: Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly. Comp

Main duties of the job

As a Receptionist at Avery Healthcare's Braintree Mews Care Home, your primary focus will be on providing professional and high-quality customer service at the reception area. You will serve as the initial point of contact for the home, greeting visitors and handling phone calls with patience and efficiency. Additional responsibilities include administration work related to reception duties, maintaining databases, and assisting the General Manager as needed. The role emphasizes the importance of friendly communication, computer proficiency, and problem-solving as candidates will also be expected to address client complaints and maintain the tidiness of the reception area. The ideal candidate will possess excellent verbal and written communication skills, confidence in using computers, and a welcoming attitude. Previous experience related to problem-solving and handling client complaints is required. Avery Healthcare offers a supportive environment, ensuring its team members feel respected and valued in their efforts. Successful applicants must complete a DBS check, which will be funded by Avery Healthcare, and provide proof of eligibility to work in the UK.

About us

Avery Healthcare is a leading provider of luxury elderly care homes in the UK. Emphasizing the importance of enriching the later stages of life, Avery is passionate about creating meaningful experiences for both residents and employees. With over 100 homes in its growing network, Avery Healthcare aims to develop a supportive and inspiring culture where employees feel valued and empowered each day. Known for its commitment to exceptional care, Avery prioritizes a workplace that promotes respect, compassion, and professional development. The company's vision of 'creating meaningful lives together' is a guiding principle in establishing an environment where its team members, alongside residents, can truly thrive. Join Avery Healthcare, and discover why it is the preferred choice for many seeking fulfilling career opportunities in care services.

Details

• Date posted: 18 August 2026
• Pay scheme: Other
• Salary: £12.75 an hour
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1538996286
• Job locations: Avery Healthcare, Braintree, CM7 5SE, United Kingdom

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Braintree Mews Care Home in Braintree. If this sounds like the place for you, wed love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilitieswillinclude:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.
• Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidatemust:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive,friendly,and welcoming attitude.
• Havepreviousexposure to problem-solving and client complaints.

ABOUT AVERY

Please note this role will require:

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.