Receptionist

Job summary

Our Child and Family Community Team based at Bramblys Drive in Basingstoke are looking for a friendly and efficient Receptionist to join them on a permanent, full-time basis.

As a Receptionist, you will ensure efficient operation of the switchboard and reception area and provide excellent customer service to members of the general public.

If you are organised, flexible and customer service orientated, we would love to hear from you!

Please see this link for more information our Children and Families Service Line and the work we do: https://hiowhealthcare.nhs.uk/our-services/a-z-list-of-services/children-and-families (Copy and paste the link into your browser)

Please note: At present, the Trust is unable to offer Skilled Worker Visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.

Main duties of the job

Meet and greet direct visitors and staff in a polite and professional manner, using your own initiative to deal with routine matters and/or referring to the admin team co-ordinator if appropriate.

To monitor the reception generic mailbox, uploading to Rio and forwarding to the relevant person as necessary.

To receive all incoming mail and other deliveries and distribute as necessary.

To deal with all outgoing mail.

To work independently on the accurate inputting of client demographics into Rio.

To undertake photocopying of master forms and ensure that sufficient supplies are available.

To scan and upload documents.

Deal with routine enquiries calls in a pleasant and helpful manner, communicate relevant information clearly and accurately and refer to others as appropriate.

Answer telephone calls, take messages and pass on accurately in a timely manner to the relevant departments/person and record them on Rio.

Make room bookings and ensure the electronic diary is kept up to date.

Manage the entry and exit of persons to and from the building via secure doors.

Store documents when required in accordance with the Trust Health Records Policy.

Ensure that general office supply levels are maintained.

Demonstrate office systems to new starters.

To perform any other ad-hoc duties as and when required which are consistence with the nature of the post, in consultation with the Admin Team Co-ordinator and Team Manager.

For full list of duties please see attached JD

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence