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Job summary
PLEASE SEND CVs ONLY TO APPLY - julie.schofield1@nhs.net
A receptionist / administrator is required for our busy inner-city practice in a purpose-built health centre.
Experience preferred but full training will be provided.
This is a varied and interesting role supporting the clinical team to deliver high quality care for our patients. Applicants should be enthusiastic, caring and conscientious and be able to work well as part of a team.
You should be able to demonstrate excellent communication skills and experience of working in a GP Surgery or customer service would be a bonus.
Applicants must understand the principles of confidentiality and be keen to represent the surgery in a sensitive, friendly, efficient and competent manner.
The position is part time working 20 hours per week.
Flexibility of hours is essential to meet the needs of the business.
Suitable candidates will be expected to be available for both mornings and afternoons and for sickness and holiday cover.
Main duties of the job
- Call handling
- Online Triage Administration
- Reception (Front Office)
- Registrations
- Emails / admin / tasks
- Sample handling
- Scanning / Filing / Coding
About us
We are a modern, friendly family orientated practice and have around 11000 patients, with 6 GPs offering a mix of routine and urgent on-the-day appointments.
Our team consists of a Practice Nurse, Pharmacist Advanced Practitioner, Clinical Pharmacist, Physician Assistant, Mental Health Practitioner and 2 HCAs.
We are a training practice and currently have 7 GP trainees at the practice as well as medical students.
Excellent supportive admin/reception team
We have two GP Partners, a Practice Manager, an Operational Manager and a Reception Team Leader all overseeing day-to-day operations.
We are part of the Clayton, Beswick and Openshaw Primary Care Network (PCN) and work collaboratively to deliver key services.
There is on-site parking, and you will automatically join the NHS Pension Scheme.
CQC rating Good
Details
- Date posted: 11 August 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A1040-26-0004
- Job locations: 1344 Ashton Old Road, Manchester, M11 1JG, United Kingdom
Job responsibilities
The following are the core responsibilities of the post holder however, there may be on occasion, a requirement to carry out other tasks.
Duties and Responsibilities
The post holder must be able to undertake all aspects of front-office reception and back-office administration functions. Duties may vary according to workload and staffing levels and will be carried out under the direction of the management team.
Reception & Patient-Facing Duties
- Provide cover at reception during practice hours, including handovers at shift changes and covering staff leave or sickness.
- Receive, assist and care navigate patients appropriately, either in person or by telephone.
- Telephone calls are answered promptly in line with the practice protocol
- Make external calls on behalf of the practice to patients or external agencies
- Manage the appointments system, including triage and booking, amending, and cancelling appointments.
- Organise requests for home visits and appropriate paperwork
- Handle difficult / distressed patients with tact and diplomacy
- Advise patients with regards to the practices complaints procedure
- Ensure the patients details are up to date e.g. correct telephone number
- Handle patient enquiries and signpost appropriately to clinicians or external services.
- Chaperone clinicians when requested in line with the practice chaperone policy
- Maintain a tidy and welcoming reception area, including displays and noticeboards.
- Register new patients and process patient deductions.
- Provide clear communication and guidance to patients in line with current practice policies.
Administrative Duties
- Ensure administrative tasks are completed in a timely manner.
- Manage incoming and outgoing mail, both paper and electronic.
- Process and action clinical documents via Docman, including coding and patient recalls.
- Process repeat prescriptions in line with practice protocols.
- Maintain accurate and up-to-date patient records, including data entry, locating records and re-filing
- Order and monitor office and clinical supplies, including stationery.
- Provide support to the clinical and administrative teams (filing, scanning, photocopying, data input).
- Liaise with EMIS / ICB IT Helpdesk when required.
- Requests from colleagues are responded to willingly
- Understand the need for continued training and self-development. Participating in any training programme implemented by the practice.
- Be aware of security measures within the practice to always ensure patient and staff security.
Person specification
Qualifications
Essential
- GCSE educated.
- Good timekeeping and punctuality.
- Empathy, compassion and acceptance of others' beliefs and cultures is non-negotiable.
- Excellent Customer Service experience.
- Computer literate in all Office 365 (Teams / Excel / Word etc)
- Good Listening skills and attention to detail and accuracy.
- Professional verbal and written communication skills are essential.
- Excellent command of spoken and written English.
- Able to demonstrate flexibility and adaptability in a changing environment.
- Able to work constructively with internal and external parties to resolve issues.
- Ability to work under pressure while maintaining a positive professional attitude.
- Ability to work as part of the team.
- Able to multi-task and prioritise.
Desirable
- Experience working in a GP Practice preferred.
- Experience of using EMIS Web preferred.
- Understanding of additional languages advantageous.
- Knowledge of medical terminology.
Confidentiality, Professional Conduct and Workplace Safety
Essential
- You will be expected to always maintain the highest standards of confidentiality, in line with practice policies and legal requirements. This applies to information about patients, colleagues, and the business operations of the practice.
- Confidential information must only be shared with authorised personnel and within the bounds of applicable data protection policies.
- Employment Acts and Codes of Practice
- Comply with employment legislation and codes of good practice
- Health & Safety
- In accordance with the Health & Safety At Work Act 1974 and other supplementary legislation required to take reasonable care to avoid injury during the course of work and co-operate with the practice and others in meeting statutory requirements.
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Applying for this NHS job
This advert is for Receptionist with Florence House Medical Practice in 1344 Ashton Old Road, Manchester, M11 1JG, United Kingdom, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 31 Aug 2026.
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