Job summary
Vida Healthcare, in Kings Lynn, has an exciting opportunity for a reliable, hardworking individual to join our team as a GP receptionist, on a full or part time basis. We have several vacancies and shift patterns with this role covering hours between 8:00-18:30, split by morning and afternoon shifts, hours/days to be discussed at interview. Full training will be provided.
The successful applicant will be assigned a main site, however the position will be muti-site working, and it is essential the candidate will be able to cover all locations:
- Gayton Road Health Centre
- St Augustine's Surgery
- Hunstanton Medical Practice
- Carole Brown Health Centre
Previous applicants need not apply, and we reserve the right to close the job advert as soon as sufficient applications have been received.
Main duties of the job
Requirements of the role:
- Deal with patients in a calm and sympathetic manner, working continuously high pace under pressure to deliver high levels of accuracy.
- Listen, in order to be able to effectively signpost patients to the correct service.
- Maintain a high level of professionalism when dealing with confidential patient information.
- Provide telephone and face to face support for patients, allowing them to book, cancel and check appointments.
- Support patients who may have a problem or complaint.
- Partake in any training indicated by upper management as appropriate for personal and professional development.
About us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on impeccable standards of patient care, for us to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, excellent attention to detail and commitment to delivering a quality service.
Details
- Date posted: 01 July 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: 29689-2
- Job locations: St. Nicholas Court, Church Lane, Dersingham, King's Lynn, Norfolk, PE31 6GZ, United Kingdom
Job responsibilities
If you would like to find out more information about this role, please do not hesitate to get in contact with us.
Please see attached our recruitment transparency document.
Person specification
Our receptionists help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across all of our practices. You can expect to be mentored and supported by the organisation, whilst being empowered to deliver care and support to the best of your ability. You will be required to work collaboratively with different departments within the organisation to meet the patients needs. Delivery of high-quality service, complete confidentiality and patient satisfaction are a priority. We welcome applications from organised, adaptable and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:
Essential
- Educated to GCSE level, with English being essential, or two years working experience.
- Must be computer literate and have previous experience.
- Ability to work efficiently alone or within a team environment.
- Ability to work with highly confidential information.
- Excellent organisational skills, time management and attention to detail.
- Excellent communication skills.
- Experience within a customer service environment.
Desirable
- Previous experience using SystmOne.
- Entry level knowledge of Microsoft products.
- Previous experience of working within the NHS or within a call-centre setting.
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Applying for this NHS job
This advert is for Receptionist with Primary Care Careers in Bury St Edmunds, East of England, England. It is listed as a Administrative and IT role. The advertised salary is £12.71 an hour. The contract type is Permanent. The application deadline is 20 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (01 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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