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Job summary
West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.
Main duties of the job
To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.
The post holder will be responsible for answering telephone calls, booking appointments, registering new and temporary patients, dealing with prescription requests and queries, giving out results in line with practice protocols, arranging ambulance transport and home visits, greeting and directing patients, handing out prescriptions, collecting payments for non-NHS services, managing general enquiries and complaints, filing and retrieving patient records, inputting and extracting information from the practice computer system, supporting admin tasks such as recalls and cytology, maintaining confidentiality and security, observing health and safety procedures, keeping reception and waiting areas tidy, and communicating effectively with patients and team members. Other reasonable duties may be required.
About us
We are looking for someone with excellent communication and customer service skills, good organisational ability, basic IT skills, and the ability to remain calm under pressure while maintaining confidentiality. Experience in a GP practice or healthcare setting is desirable.
Previous Applicants need not apply.
Details
- Date posted: 05 August 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Full-time, Part-time
- Reference number: A0045-26-0072
- Job locations: West Bridgford Medical Centre, 97 Musters Road, West Bridgford, Nottingham, NG2 7PX, United Kingdom
Job responsibilities
Receptionist - Job Description
Job Title:
Administrator
Responsible to:
Senior Receptionist / Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions from housebound patients
3.
Giving out results
4.
Ambulance transport bookings for on the day service
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents, when required
9.
Greet and direct patients and visitors
10.
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Filing
16.
Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)
Prescriptions
17.
Dealing with requests for repeat prescriptions
18.
Raising prescriptions as per Practice protocols
19.
Dealing with queries relating to prescriptions
General
20.
Input and extract information from Practice computer system
21.
Observe health and safety guidelines at all times
22.
Observe Confidentiality policy and guidelines at all times
23.
Maintaining security in accordance with practice protocols
24.
Maintain a good working knowledge of practice IT and Telephone systems
25.
Support the equality, diversity and rights of patients, carers and colleagues
26.
Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)
27.
Communicate effectively with team members and patients.
28.
General housekeeping (e.g. keeping reception and waiting areas tidy
29.
Any other reasonable duties as necessary
Person specification
Skills
Essential
- Excellent communication skills (Written and Oral)
- IT skills Experience with Microsoft Office
- Time Management and the ability to work to deadlines
- Problem solving skills
- Interpersonal skills
- Ability to work under pressure
- Ability to work to strict guidelines
Knowledge
Desirable
- Knowledge of SystmOne
- Health & Safety
Behaviours
Essential
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Adaptability
- Using initiative
- Team working
- Self motivated
- Flexibility
- Confidentiality
Experience
Desirable
- Experience of working within the NHS
- Experience of working in General Practice
- Experience of working within GP Medical Reception
- Experience of working as a medical secretary
Qualifications
Essential
- Good standard of general education
Desirable
- GCSE Mathematics C or above
- GCSE English C or above
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Applying for this NHS job
This advert is for Receptionist with PartnersHealth in Nottingham, England. It is listed as a Administrative and IT role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 26 Aug 2026.
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