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Job overview
As a Receptionist at University College London Hospitals NHS Foundation Trust (UCLH), you will play a vital role as the first point of contact for our patients and visitors. You’ll provide a warm welcome, deliver exceptional customer service, and support clinical and administrative teams to ensure a smooth patient journey.
Working in a fast-paced environment you’ll handle multiple priorities and respond calmly to changing demands. You’ll be someone who enjoys problem-solving — using initiative to identify and resolve issues for patients and clinical teams — and who takes pride in helping services run efficiently. This role is ideal for an organised, approachable professional who thrives in a dynamic environment and is committed to providing an excellent patient experience.
Main duties of the job
You will greet patients and visitors, manage a busy reception area, and handle a range of enquiries both in person and by phone or email. You’ll register patients, check them in for appointments, update electronic health records accurately, and support the coordination of busy outpatient clinics.
You’ll be proactive in spotting and resolving issues that could affect patient flow or clinic outcomes — for example, rescheduling appointments, escalating delays, or resolving booking discrepancies. The role involves balancing competing demands, supporting patients who need reassurance or additional assistance, and liaising closely with clinical and administrative colleagues to keep services running smoothly.
You’ll also arrange interpreters and transport when required, maintain confidentiality at all times, and contribute to continuous improvement by suggesting practical solutions to everyday challenges. Flexibility and teamwork are key, as you may provide support across different areas within your department.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
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Applying for this NHS job
This advert is for Receptionist with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £31,554 - £33,270 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 22 Jul 2026.
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