Job overview
To provide a comprehensive reception, administration and clerical service for the Audiology Department in support of clinical staff in the coordination, provision and delivery of an effective high quality Audiology service to the Health Board and external contacts whilst using the Audiology Patient Management System (APMS).
Main duties of the job
Working as part of the administration team based in the Audiology Department, Ysbyty Wrexham Maelor the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.
We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy out-patient department. It is essential that you have good verbal & written communication skills, excellent customer care and a willingness to help others. You will have experience of an administration environment and will have proficient computer skills.
The ability to speak Welsh is essential for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Skills
Essential
- Effective communication skills, both verbal and written.
- Friendly telephone manner
- Ability to work to deadlines within a busy office environment
- Good administrative and clerical skills.
- Good organisation and time management skills.
- Act in a confidential manner
- Work to deadlines
Qualifications
Essential
- NVQ Level 2 Customer Service or Business administration (or equivalent level of knowledge and experience)
- Good standard of education - GCSE English and Maths grade C or above or equivalent
Desirable
- Standard Keyboard skills
Personal Qualities
Essential
- Good communication & Interpersonal skills
- Able to work as part of a team
Desirable
- Speak Welsh
Knowledge & Experience
Essential
- Working in office environments
- Effective communications
- Microsoft Office Software
- IT systems
Desirable
- Working in an administrative healthcare setting
other relevant requirements
Essential
- speak Welsh
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Applying for this NHS job
This advert is for Receptionist with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum, pro rata. The contract type is Permanent. The application deadline is 05 Jul 2026.
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