Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
15 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working with the general public
- Qualifications
A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
- Qualifications
Desirable
- Qualifications
NVQ Level 2 in Health and Social Care
- Knowledge and skills
Excellent communication skills and effective in communicating and understanding patient needs
- Knowledge and skills
Competent in the use of MS Office and Outlook
- Knowledge and skills
Ability to use own initiative, discretion, and sensitivity
- Knowledge and skills
Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Knowledge and skills
Ability to work as a team member and autonomously
- Knowledge and skills
Sensitive and empathetic in distressing situations
- Knowledge and skills
Punctual and committed to supporting the team effort
- Knowledge and skills
High levels of integrity and loyalty
- Knowledge and skills
Clear, polite telephone manner
- Knowledge and skills
Flexible and cooperative
- Knowledge and skills
Motivated
Desirable
5 listedAdditional qualities the employer would prefer.
- Experience
Experience of working in a healthcare setting
- Experience
Experience of administrative duties
- Knowledge and skills
Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Knowledge and skills
Good organisational skills
- Knowledge and skills
Demonstrate personal accountability, emotional resilience and work well under pressure
Job summary
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
The post-holder will be an integral part of the general practice team.
PROPOSED INTERVIEW DATE 30TH SEPTEMBER PLEASE ENSURE THAT YOU WILL BE AVAILABLE ON THIS DATE IF YOU ARE INVITED TO INTERVIEW. EXPECTED START DATE WILL BE DECEMBER 2026.
Main duties of the job
The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. We operate a shift pattern consisting of shifts 7.45am-1pm, 1pm-6.15pm and 7.45am-6.15pm cover will be required until 6.30pm also . The position is for 25hrs 45mins various shifts Monday to Friday please ensure that you would be available to work any of these shifts before applying. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,
About us
Mission: The Greenway Medical Practice is committed to providing high quality, individualised holistic care to all our patients, and promoting health and wellbeing in a safe and welcoming space.
We offer primary medical services and long term condition monitoring, plus access to pharmacists, first contact physiotherapists, mental health practitioners, and minor surgery.
The practice operates a partnership model of 3 GP partners, and has a dedicated practice manager to run the business and operations.
The clinical team is well supported by a team of experienced receptionists trained in care navigation, and administrative support staff.
We received a rating of 'Good' in our last CQC inspection, and was rated best overall practice in Kirklees in the 2024 Patient Survey.
Details
- Date posted: 01 September 2026
- Pay scheme: Other
- Salary: £12.81 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0931-26-0005
- Job locations: Greenside, Cleckheaton, West Yorkshire, BD19 5AP, United Kingdom
Job responsibilities
The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Accurately detail information on patients records within the clinical system
b. Maintain and monitor the practice appointment system
c. Process personal, telephone and e-requests for appointments
d. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
e. Signpost patients to the correct service
f. Initiate contact with and respond to, requests from patients, team members and external agencies
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients healthcare records as necessary
j. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Support all clinical staff with general administrative tasks as requested
m. Undertake a broad spectrum of administrative duties commensurate with the role
n. Be an integral part of the general practice team
o. Act as a chaperone as required
p. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
q. Support in the delivery of enhanced services and other service requirements
r. Undertake all mandatory training and induction programmes
s. Contribute to and embrace the spectrum of clinical governance
t. Maintain a clean, tidy, effective working area at all times
u. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
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Applying for this NHS job
This advert is for Receptionist with The Greenway Medical Practice in Cleckheaton, England. It is listed as a Receptionist role. The advertised salary is £12.81. The contract type is Permanent. The application deadline is 17 Sep 2026.
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