Job summary
We are looking for a friendly, organised and compassionate receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a key role in providing excellent customer service while supporting the smooth day-to-day running of the practice. You will work as part of a dedicated team, handling a variety of administrative and receptionist duties in a fast-paced healthcare environment.
Main duties of the job
The normal duties of the role will consist of:
- Act as the first point of contact for patients, visitors and healthcare professionals.
- Answer telephone calls promptly, dealing with enquiries efficiently and directing them to the appropriate member of the team as required.
- Welcome patients, check them in for appointments, and manage the reception area.
- Book, amend and cancel appointments as required.
- Signposting patients to appropriate services.
- General use of clinical system - SystmOne
- Process repeat prescription requests.
- General administration tasks such as processing new registrations, summarising medical records, distributing incoming mail, dealing with emails.
- Liaise with GPs, nurses and other members of the team.
- Any other duties as required.
About us
We are a friendly, patient focussed GP practice committed to delivering high-quality, compassionate healthcare to our local community. Our clinical team consists of one GP Partner, three salaried GPs, an Advanced Nurse Practitioner, a Physician Associate, Practice Nurses and a Healthcare Assistant. They are supported by an experienced reception, administration and management team who work together to provide safe, effective and accessible care.
We are a training practice and are committed to supporting the development of future healthcare professionals. We pride ourselves on providing a welcoming and supportive working environment where teamwork, respect and patient care are at the heart of everything we do.
Details
- Date posted: 22 July 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A3742-26-0001
- Job locations: White House Farm Medical Centre, Church Street, Armthorpe, Doncaster, South Yorkshire, DN3 3AH, United Kingdom
Job responsibilities
Please see attached job description.
The post is for 18 hours with the opportunity for additional hours.
This vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
Person specification
Experience
Essential
- Previous experience in a customer-facing or reception role.
- Experience of providing excellent customer service in a busy environment.
- Experience of handling telephone and face-to-face enquiries professionally.
- Experience of using computer systems and Microsoft Office applications.
- Experience of managing tasks and prioritising workload.
- Excellent communication skills.
- Ability to work as part of a team and independently.
- A professional, empathetic and confidential approach when dealing with patients and colleagues.
Desirable
- Previous experience working in a GP practice, NHS or other healthcare setting.
- Experience with SystmOne.
- Knowledge of primary care services and appointment booking process.
- Experience of processing repeat prescription requests and patient registrations.
- Understanding of patient confidentiality, GDPR and information governance.
- Knowledge of medical terminology.
Qualifications
Desirable
- GCSE grade A to C in English and Maths
WhatsApp job alerts
Get instant WhatsApp alerts for Administrative and IT roles in Doncaster
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Receptionist with White House Farm Medical Centre in Doncaster, England. It is listed as a Administrative and IT role. The advertised salary is Depends on experience. The contract type is Permanent. The application deadline is 28 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (27 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.