Receptionist, Women's Health Unit

Job summary

We are looking for a part-time enthusiastic, friendly and efficient Receptionist to join our team on the Womens Health Unit at The Alexandra Hospital, Redditch.This is a 12-hour post worked as standard across shifts on Monday -Friday but with occasional Saturdays.

We provide a high quality ambulatory gynaecology service for women across Worcestershire to include diagnostics and treatments using outpatient hysteroscopy, cystoscopy, colposcopy, minor procedures and diagnostic ultrasound scanning.This is an interesting and varied speciality, which can be emotionally demanding but is hugely rewarding for a person that is passionate about Womens Health. We have a cheerful and skilled nursing team on the unit and work closely with the medics to provide our services.

We are keen to find someone who is personable, kind and able to put people at ease when they attend the unit. You will need excellent communication skills to engage with patients, their loved ones and colleagues. You will need the ability to work as part of the team and under pressure to flexibly support the Gynaecology team. You will need previous administrative experience, preferably within a hospital, good organisational and IT skills, ability to prioritise and initiative to work unsupervised when necessary.

Main duties of the job

To provide a welcoming reception service, handling initial enquiries and taking accurate and essential registration details from patients, visitors and health care professionals such as the ambulance service

To assist patients and visitors in resolving any queries

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance

To provide administrative and clerical support to the clinical and nursing staff within gynaecology services

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures

About us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary. Please see link in Supporting Information section for more details on DBS checks and costs.

Details

• Date posted: 25 June 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: C9365-26-0421
• Job locations: Alexandra Hospital, Woodrow Drive, Redditch, Worcestershire, B98 7UB, United Kingdom

Job responsibilities

Job Purpose:

To provide administrative and clerical support to the clinical and nursing staff within gynaecology services

To ensure the availability of accurate patient records and documentation as per Trust policies and procedures

To liaise with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance

Key Duties:

To provide a reception service, handling initial enquiries, gathering basic information and taking initial action within defined protocols to assist in resolving any queries

To keep staff informed of patients attending and discharges, and to ensure queries from other members of staff and members of the public are dealt with appropriately either in person or on the telephone

To receive general telephone calls, recording messages and responding to initial enquiries, referring the call to the relevant member of staff, as appropriate. To make telephone calls on behalf of the Nursing/Medical team as directed

To assist in admitting and discharging patients using manual and computerised systems

To prepare documentation for planned clinics

To file reports, correspondence, forms, etc. in patients notes in an ordered manner, to facilitate the efficient retrieval of such documentation on request

To update and maintain filing systems in the ward/department to enable timely and accurate information retrieval

To arrange transport between departments and to destinations outside the hospital, as required

To assist with housekeeping duties within ward/department

To maintain effective communication with ward clerk / clerical team assistant colleagues within the department

To provide relief cover within the Directorate undertaking any duties within the scope of the ward clerk / clerical team assistant role

Arrange follow up appointments for patients prior to discharge

Ensure that patient case notes are available, creating temporary notes whilst original notes are located

Maintain case notes in a tidy manner, filing results and other patient documents in accordance with Trust policy, including admission and discharge of patients

Facilitate the prompt collection of data by liaison with the clinical coding department

Assisting junior doctors with administrative tasks such as form completion and audits

Provide general clerical support such as photocopying, typing, opening and sending post

Stock and equipment ordering and monitoring, stationary orders, personnel administration, arranging repairs

To assist in the booking of Bank and Agency staff under the supervision of the Ward Manager / Bleep holder when requested

General Duties:

To ensure the confidentiality of all patient information and Trust business

To comply with all Trust Policies and Procedures

In accordance with the Trust's Health and Safety Policy, the post holder must take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions at work

The post holder must co-operate with staff in complying with any statutory requirements and participate in the workplace monitoring processes in order to help maintain a healthy, safe and secure workplace

To report any accidents, untoward incidents and complaints in accordance with risk management and Trust policy

To create and maintain positive working relationships with colleagues and other staff within the workplace

To act always in a manner which will promote a professional and good image of the ward/department

To respond appropriately to clinical emergencies as directed by the nurse in charge

To contribute / to participate in any initiatives to improve the quality of service to patients