Receptionist - Therapies

Job overview

An exciting opportunity has arisen within our Reception Team in our Therapeutic Services Department, based at Norfolk and Norwich University Hospital.

This is a full time position at 37.5 hours per week where you will be responsible for the provision of a high standard reception service within the Therapies Outpatient Department.

This position compromises of 7.5 hours per day, worked between Monday-Friday, providing cover across a 7am-7pm service. Shift start and finish times will be worked flexibly depending on the needs of the Business, and will be rostered based on early, day, and evening shifts. Flexibility with shift patterns and cover for planned and unplanned leave is essential.

We are looking to recruit a reliable and enthusiastic individual to join our busy team by providing a professional and effective Reception service for the Trusts Therapeutic Services department. The ability to work autonomously, and within a Team is essential.

Main duties of the job

To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.

To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.

To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.

To ensure that patients are placed onto the waiting list as appropriate, and checks are made for short notice availability and periods of unavailability, give patients a waiting list entry letter.

Full time: 37.5 hrs per week

Interview date: 29th May 2026

Detailed job description and main responsibilities

• To provide a support service to the technical, secretarial, medical and other staff of the Departments including data entry into Trust systems.
• To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate staff.
• To ensure appointment lists are maintained and prepared in readiness for clinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department.
• To understand the 18 Week Pathway, input the correct RTT codes, validate the patient pathway where appropriate and to support the booking of new and follow-up outpatient appointments, ensuring bookings are accurate and within their 18 week pathways.
• To cancel and re-book appointments as necessary, assessing each individual requirement to establish priority and need for the overbooking of clinics.
• To ensure that on the patient’s arrival to clinic, that they are confirmed to have arrived on the system and that their Demographic details (including Overseas Visitor status) are checked, ensuring new labels and front sheets are produced if there are alterations made.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.