Job overview
A vacancy has arisen for a part-time receptionist (30 hours per week in our Respiratory Outpatients Department at the Royal United Hospitals NHS Foundation Trust in Bath.
We are looking for a friendly, enthusiastic and proactive Receptionist(s), with exceptional multi-tasking and communication skills to assist in covering a busy reception area.
We are looking for candidates who have good computer skills, a cheerful and proactive approach and multi-tasking skills due to ever-changing priorities. An approachable, professional person with exceptional organisational skills and the ability to learn would suit this post.
Main duties of the job
As a key member of the outpatient team, you will work on the front reception desk alongside a Healthcare Assistant (HCA), providing a welcoming, professional, and compassionate service to patients and visitors. Many of the patients attending the department may be undergoing investigations for a potential cancer diagnosis or living with a life-limiting condition, so empathy, sensitivity, and excellent communication skills are essential.
Your responsibilities will include managing patient information on the hospital Patient Administration System (Millennium), booking and coordinating appointments, handling telephone enquiries from patients, GPs, and other healthcare professionals, arranging patient transport, and undertaking a range of administrative duties to support the smooth running of the service.
Detailed job description and main responsibilities
We are looking for someone who is highly organised, customer-focused, and able to work effectively in a busy environment. Flexibility is important, as you will be expected to provide cover for reception colleagues during periods of annual leave and unexpected absence.
Please see the job description for more details.
Person specification
Personal qualities
Essential
- Ability to work independently and as part of a team
Knowledge and skills
Essential
- Customer Service skills
- Computer skills e.g. proficient use of Microsoft products e.g. outlook, word, excel
Desirable
- Use Millennium to book appointments
- Previously worked in healthcare environment
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Applying for this NHS job
This advert is for Receptionist - Respiratory Outpatients with Royal United Hospitals Bath NHS Foundation Trust in Bath, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 31 Jul 2026.
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