Receptionist - Petersfield Hospital

Job summary

We are seeking a friendly, professional and organised Receptionist to join our team at Petersfield Hospital. As the first point of contact for patients, visitors and staff, you will play a vital role in creating a welcoming, efficient and supportive environment within our patient-facing clinical setting.

You will greet and direct visitors, answer telephone queries promptly and courteously, and provide reassurance to patients where needed. The role also includes a range of administrative duties such as managing emails, booking meeting and clinic rooms, handling incoming and outgoing mail, monitoring stock levels and maintaining accurate records.

You will support the smooth running of the site by coordinating contractor sign-in processes, issuing keys and access cards, reporting building faults and updating the switchboard database. Strong IT skills, particularly in Microsoft Office, are essential, alongside the ability to work independently and manage your workload effectively.

Based at a community hospital with excellent transport links, including a 5-minute walk from Petersfield station, this is a rewarding opportunity to contribute to high-quality patient care while working as part of a supportive team.

Main duties of the job

The Receptionist is responsible for providing a professional and welcoming front-of-house service, acting as the first point of contact for patients, visitors and contractors. Duties include answering telephone calls promptly and handling queries efficiently and courteously, greeting and directing all visitors, and managing general enquiries. The role involves a wide range of administrative tasks, including managing email communications, booking meeting, consultation and clinic rooms, handling incoming and outgoing mail and parcels, and maintaining accurate records.

The post holder will oversee security-related processes such as issuing and logging keys, managing swipe card access and ensuring contractors sign in and comply with site policies. They will also monitor stock levels and order office supplies, report building faults and escalate issues where necessary, and maintain a tidy, well-organised reception area.

Strong IT skills are required to update systems such as the switchboard database and support effective communication across the site. The role requires the ability to work independently, prioritise workload, maintain strict patient confidentiality, and work flexibly to support colleagues. The receptionist will also support the Site Manager with projects and ensure all mandatory training is up to date.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 22 June 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 to £25,272 a year Based on FTE
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 348-COR-11351
• Job locations: Petersfield Hospital, Swan Street, Petersfield, Petersfield, Hampshire, GU32 3LB, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.