Job overview
Receptionist 22.5 hours per week, Band 2
An opportunity has arisen to join the Trust’s busy Outpatient Reception team working across our Torbay hospital site. The role is contracted for 3 days a week, variable week days only with hours between 07:30 - 17:30 (7.5 hour shifts with 1 hour for lunch).
We are looking for a friendly, customer service focused individual who shares our core Trust values.
The ideal post holder will have previous reception/admin experience and be able to provide a high standard of customer service, as they will be representing the Trust as first point of contact with our patients.
They will be organised and able to work in a busy environment with excellent communication skills as the role will involve contact with patients, clinical and administrative staff.
It is an exciting opportunity for anyone who is looking for a role in a busy and enthusiastic team delivering a high standard of care to patients. You will need to be a proactive, flexible, confident and motivated individual.
Health Careers |
Main duties of the job
- Checking patients in for Outpatient appointments
- Booking, cancelling and re-arranging Outpatient appointments
- Setting up of clinics for day
- Associated administration tasks
- Taking inbound calls
- Maintaining a high standard of customer service
- Use of hospital systems to effectively support the management of the patient journey
- Managing spreadsheets as required
- Liaising with colleagues at all levels to ensure the patient journey is smooth
- To work in accordance with the Trust policies at all times
Detailed job description and main responsibilities
For full details of the main responsibilities of the role, please refer to the attached Job Description and Person Specification
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
Person specification
Knowledge and Skills
Essential
- Experience in a face to face customer service role
- Experience in an administration/clerical role
- Experience in a healthcare/hospital setting
- Experience working with emails, spreadsheets and Microsoft packages
Desirable
- Previous NHS experience
Qualifications and Training
Essential
- 4 GCSE A - C to include Maths and English or equivalent
Desirable
- Knowledge of relevant hospital IT systems (EPIC)
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Applying for this NHS job
This advert is for Receptionist - Patient Access Centre with Torbay and South Devon NHS Foundation Trust in Torquay, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum pro rata. The contract type is Permanent: Between 07:30 - 17:30, variable hours.. The application deadline is 03 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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