Receptionist, Paediatrics & Neonates

Job overview

The Women and Childrens division are seeking to recruit a Band 2 receptionist to work on a part time basis within the Children's Outpatient Department.  The post is  part time 33.75 (0.9 WTE) hours weekly,

shift pattern:

• Monday to Friday between the hours of 09:00 and 17:00

The position covers two reception areas,  one at UHCW and cross cover on occasion at St Cross Hospital.  It is important that you have a flexible with a can do approach.

As a group in line with with the Trust we put our patients first in all that we do.

We are supportive to our staff and work cohesively as a team as well as being, able to demonstrate individual initiative.

Please be advised sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

• You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.
• You will be checking patients into the outpatient clinic and carrying out administrative tasks to support each patient as they attend clinic.
• Providing a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
• Provide excellent patient care to ensure timely, relevant advice and assistance
• Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner
• Ensure that each patient is treated as an individual and their individual needs are met.  Update and ensure patient demographics are current.

Detailed job description and main responsibilities

The main duties for our reception areas include the following,  but is not an exhaustive list which you will undertake when on reception duty

• Main reception will require the checking in of patients
• Registering new patients
• Actioning outcomes as directed by the clinic
• Administrative support to the department

For further details of the role please see the attached job description.