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Job overview
Are you looking to start a NHS career? We have the perfect opportunity for you! We are looking for a Receptionist to join the Central Norfolk Locality. This is an excellent opportunity to begin a career in the NHS. The successful candidates will build experience working in administration in a supportive and friendly team.
The available position is within our Adult Inpatient Service based at Waveney Ward at Hellesdon Hospital.
We are looking for a confident, enthusiastic and flexible Receptionist to support the changing needs and demands of our fast paced inpatient services.
Main duties of the job
The successful candidate will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Receptionist role.
Duties will include, but not be limited to:
- Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems.
- Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
- Previous experience of all Microsoft packages is desirable in the successful candidate.
- Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
- Ability to remain calm under pressure within a reception environment.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
- We are recruiting to 1.0 WTE Fixed Term Receptionist post.
- Post 1 = 37.5 hours per week - Monday to Friday with the Adult Inpatient Services.
- The hours of work for both posts will be 8am-4pm or 9am to 5pm.
- We have free on-site parking at Hellesdon Hospital.
Please visit our Facebook and Twitter page @NSFTjobs
Person specification
Other
Essential
- Able to work flexibly
- Able to prioritise own workload
- Able to travel independently
Skills
Essential
- Effective and articulate communicator
- Ability to work under pressure
- Ability to manage and prioritise a variety of tasks.
Desirable
- Keyboard / typing qualification
Knowledge
Essential
- Microsoft packages
- Data inputting
Desirable
- Knowledge of Clinical and Patient Administration Systems i.e. Carefirst
Experience
Essential
- Use of ICT applications / packages Experience of working in a busy reception / office environment
- Dealing efficiently and politely with both internal and external customers
Desirable
- Data inputting / similar work
Qualifications
Essential
- NVQ 2 Customer Service or equivalent qualification / experience.
Desirable
- Knowledge of Trust’s electronic records
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Applying for this NHS job
This advert is for Receptionist / Office Clerk with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 gross per annum. The contract type is Fixed term: 9 months (or Secondment). The application deadline is 16 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (02 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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