Job overview
We are currently seeking a full-time Receptionist to join our friendly and supportive reception team at Foxhall House, Ipswich.
The position is 37.5 hours per week, Monday to Friday, 09:00 - 17:00.
Main duties of the job
When working on reception, you will be the first point of contact for service users, carers, visitors and professionals. You will be expected to demonstrate effective team work skills as well as the ability to work independently. Tasks will include, but is not limited to: answering the phone and emails, liaising directly with service users, clinicians and external agencies, scanning and uploading of information onto our electronic patient record - Lorenzo.
You are also required to complete day to day operational tasks such as logging maintenance requests.
You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word and Outlook will be essential. Knowledge of the trust system Lorenzo would be an advantage.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Please visit our Facebook and Twitter page @NSFTjobs
**Previous Applicants Need Not Apply**
Person specification
Other
Essential
- Able to travel independently
Knowledge
Essential
- Microsoft packages
Experience
Essential
- Use of ICT applications / packages Experience of working in a busy reception / office environment. Dealing efficiently and politely with both internal and external customers
Qualification
Essential
- NVQ 2 Customer Service or Equivalent qualification or experience
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Applying for this NHS job
This advert is for Receptionist / Office Clerk with Norfolk and Suffolk NHS Foundation Trust in Norwich, East of England, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 gross per annum. The contract type is 9 months (9 month Fixed term contract). The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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