Receptionist – Inpatient Theatre Department

Job overview

An opportunity has arisen for a friendly, organised and professional Receptionist to join our team in the busy Theatres department at NNUH.  This would be for a 9 hour shift every Wednesday, from 07:30 – 17:00.

This is a key front-facing role where you will be the first point of contact for staff and visitors entering the theatre complex. You will play a vital part in ensuring the smooth day-to-day operation of reception services while supporting the wider theatre team.

We are looking for someone who has excellent communication and interpersonal skills, is calm in a busy clinical environment, comfortable with IT (e.g. Microsoft Office and data systems) and demonstrates a caring, compassionate approach aligned with our PRIDE values.

Main duties of the job

• Provide a professional and welcoming reception service within the Theatre department
• Greet and assist staff and visitors in a courteous and efficient manner
• Answer telephone calls, take messages, and respond to both telephone and face-to-face enquiries appropriately
• Maintain accurate patient and administrative records using Trust IT systems
• Ensure confidentiality is maintained at all times
• Carry out various administrative tasks, including printing daily operating lists, ordering stationery and staff uniforms

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence.

Detailed job description and main responsibilities

• To provide a support service to the secretarial, medical and non-medical staff of the Department.
• To deal with enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To maintain ongoing liaison with the daily Department Co-ordinators.
• To ensure elective and emergency operating lists are maintained and prepared in readiness for clinical work. Record alterations and cancellations in a timely manner and ensure those affected are made aware.
• To liaise with secretaries and other departments within the Trust as necessary.
• To maintain the various filing systems and record books within the Department and provide a filing system for all departmental staff to use.
• To demonstrate own activities to all new Receptionists and ensure that they are fully aware of all Trust and department policies and procedures.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role as soon as possible