Receptionist Haematology & Oncology Day Unit

Job overview

Exciting opportunity for a receptionist band 2 role in the Haematology and Oncology Day Unit to work  within the NHS.

There is no sponsorship for this role.  Interviews will be at Blackpool (face to face).  Please apply early as this vacancy may close early due to volume of applicants.

The role will be covering administrative and clerical duties, including evenings (6pm finishing shifts) , pulling case notes from across the Trust, to support an extremely busy unit.

You will require to support the unit regarding any administrative tasks related to the high flow of daily patients attending the service . You will require to be passionate about your role, kind towards patients and having excellent customer service skills.

Main duties of the job

You will require to be motivated, enthusiastic, to have excellent communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Duties will include the retrieval of Health Record Folders, updating patient’s details in their Health Record Folder and on the Trust’s PAS system, and Reception duties, to include preparation of case notes for procedures and clinics , checking-in patients for procedures and day unit attendances . You will require to manage different systems online to be able to book all the required patients  and to have excellent I.T. skills .

Within the role you are required to locate and organise patient's notes for the needs of the service , as well as , retrieving them to the service daily.

Please note that we reserve the right to close this advert early if a high number of applications are received.

Detailed job description and main responsibilities

Duties and Responsibilities (including but not limited to):

• To request patient case notes from across the Hospital and associated peripheral hospitals.
• Ensuring Health Record folders are traced to the location held on the hospital’s electronic PAS system.
• Prepare case notes for day unit.
• Reception duties  to be covered in a polite and professional manner
• Admit and process patient attendance
• To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
• To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
• Update the Hospital Information System to reflect the correct patient details
• Ensure that all duties allocated are completed in a timely and satisfactory manner
• Offer general support to the team.
• Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
• To be an integral member of their assigned team.
• To adhere to the Medical Records Procedures.
• Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
• Constantly review admin processes and consider ways in which to improve them
• Comply with the job description statement
• The post holder must comply with all relevant policies, procedures and training requirements
• To undertake any other ad-hoc activities as directed.

Please read the Job Description & Person Specification before applying for this post.