Receptionist Glan Rhyd Surgery

Job summary

Salary Available Upon Request

32 hours a week

Be the welcoming face of your local GP practice.

Are you a people person who enjoys helping others and making a difference every day? At Glan Rhyd Surgery, our Receptionists are at the heart of everything we do, supporting patients, coordinating appointments, and helping ensure the smooth running of a busy and rewarding healthcare environment.

This is more than a reception role, it's an opportunity to be part of a friendly, supportive team dedicated to providing excellent patient care to the local community. If you're organised, compassionate, and thrive in a fast-paced setting, we'd love to hear from you.

Join us and make a real difference from the moment a patient walks through the door.

Main duties of the job

A GP Receptionist is the first point of contact for patients and plays a key role in the smooth running of a GP practice. They welcome patients, manage appointments, answer telephone enquiries, process requests, maintain accurate patient records, and provide administrative support to the clinical team. The role requires excellent communication, organisation, and customer service skills, helping patients access the care they need while ensuring a positive experience at the practice.

About us

Join a friendly, supportive team at the heart of our community.

Glan Rhyd Surgery is a well-established GP practice serving the people of Ebbw Vale and the surrounding area. We are committed to delivering high-quality, patient-centred healthcare, ensuring our patients receive compassionate, professional, and efficient care in a welcoming environment.

Our reception team plays a vital role in the patient journey and is often the first point of contact for those seeking help and support. We recognise the importance of providing excellent customer service and strive to ensure every patient feels respected, listened to, and valued.

As part of our dedicated multidisciplinary team, you will work alongside GPs, nurses, healthcare professionals, and administrative staff who share a commitment to delivering outstanding care. We promote a culture of teamwork, mutual respect, and continuous learning, supporting staff to develop their skills and build rewarding careers within primary care.

We are looking for an enthusiastic and approachable Receptionist who enjoys working with people, can remain calm under pressure, and is passionate about providing excellent service. The successful candidate will help manage patient enquiries, appointments, and administrative tasks while contributing to the smooth running of the practice.

Please visit Practice website

Details

• Date posted: 20 July 2026
• Pay scheme: Other
• Salary: Depending on experience Salary Available Upon Request 32 hours a week
• Contract: Permanent
• Working pattern: Part-time, Flexible working
• Reference number: M0044-26-0250
• Job locations: Glanrhyd Surgery, Riverside, Beaufort, EBBW VALE, Gwent, NP23 5NT, United Kingdom

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice

• Deal with all general enquiries, explain procedures and make new and follow-up appointments via telephone, digital software or email
• Care navigate patients to local services where appropriate and record in medical record.
• Using guidance provided and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner with use of appropriate information gathering.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the appointment system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Register new patients
• Relay messages to appropriate departments using the clinical system
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter and update patient information on to the computer record
• Ensure the practice is opened and closed in a timely manner adhering to process
• Relay results accurately according to clinicians instructions
• Action tasks in a timely manner
• Action clinical workflow via EMIS accurately according to clinicians instructions
• Administer RIP notifications according to process
• Administer DN referrals
• Monitor and action where appropriate all emails within the generic email folder adhering to the monitoring of this resource between 8 am and 6.30 pm.
• Processing repeat prescriptions in accordance with Practice guidelines
• Ensure all new medical records received are actioned and recorded appropriately

Undertake any other additional duties appropriate to the post as requested by the Partners or management team