Job overview
Band 2 Receptionist (Florey Sexual Health Clinic)
This is a full-time post for 37.5 hours per week.
PLEASE NOTE: The post will include working shifts between 07:00-19:00 Monday to Friday and 09:00-13:00 Saturday.
The Florey Sexual Health Clinic is looking for a full-time band 2 Receptionist to join our busy Reception team.
Reception is the first point of contact within our busy and extremely sensitive service and therefore a friendly, unprejudiced, sympathetic, mature attitude with excellent communication and interpersonal skills at all levels are essential qualities of the successful applicant.
We are looking for a team player with great communication and excellent customer service skills with a positive attitude towards work.
Please note: The advert will close early if we receive a sufficient number of applications.
Main duties of the job
The successful candidate will be a confident and reliable individual who is flexible and who adapts well to change.
This role will involve booking appointments, greeting patients, and carrying out an effective telephone triage booking service. You will be required to work individually and also within a team.
To be considered for this post you will need GCSE or an equivalent qualification in English and Mathematics and be computer literate.
Previous NHS experience is not required, but customer-facing experience is desired.
Detailed job description and main responsibilities
The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and administrative staff to ensure the smooth running of the outpatients department.
Please refer to the attached Job Description & Person Specification for further details of the job role.
Person specification
Experience
Essential
- Reception experience within a customer service setting
- Call centre experience
- Experience within an NHS administrative environment
Desirable
- Reception experience
- Experience within an NHS administration environment
- Experience of working with clients of differing healthcare needs
- Experience of working to tight deadlines
Education / Qualifications
Essential
- GCSE (or equivalent) or above in English Language and Maths
Desirable
- Knowledge of Microsoft packages
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Applying for this NHS job
This advert is for Receptionist (Florey Sexual Health Clinic) with Royal Berkshire NHS Foundation Trust in Reading, South East, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 05 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (18 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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