Job overview
An exciting opportunity has arisen for the post of Receptionist at Leighton Emergency Department. We are looking for a highly motivated, confident and organised individual to join our busy reception team.
The post will involve booking patients on the system for both walk-in and ambulance arrivals and dealing with telephone and face to face enquiries. The successful candidate will provide an efficient and comprehensive administration support for the emergency department.
The reception is manned 24 hours a day, 7 days a week with the following shift pattens available:-
Please note that applicants who have applied for this position in the last 3 months need not apply.
Main duties of the job
Greeting patients, relatives friends and other healthcare professionals attending the emergency department in a polite, friendly and professional manner.
The post holder will ensure that patients details are accurately recorded and relevant documentation is created to support safe patient care.
You will have excellent communication skills, be dedicated and courteous. You will also have excellent verbal and written communication skills. You must be able to deal with sensitive and confidential issues in line with GDPR.
Detailed job description and main responsibilities
- Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
- Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
- Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard
Please see full Job Description for this role.
Person specification
Skills
Essential
- Effective customer service skills
- Good interpersonal skills
- Ability to work as part of a team
- Methodical/ numerate
- Demonstrate verbal and written communication skills
Experience
Essential
- Previous office experience
- Proficient in computer skills, ECDL or equivalent, Microsoft Office
- Awareness and understanding of equality, diversity
- Awareness of the importance of confidentiality
Desirable
- Knowledge of Medical Terminology
Physical Requirement
Essential
- Demonstrates ability to perform a wide range of duties in line with the JD
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Applying for this NHS job
This advert is for Receptionist - Emergency Department- Leighton Hospital with Mid Cheshire Hospitals NHS Foundation Trust in Crewe, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata, per annum. The contract type is Permanent. The application deadline is 04 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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