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Job overview
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team at the Bristol Dental Hospital.
Main duties of the job
The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services. We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient centred service.
Detailed job description and main responsibilities
Key experience you will need to apply for the role:
- Previous experience of being an initial point of contact for patients
- The ability to communicate effectively both via telephone and in person
- Appetite to learn and develop
- IT literate.
- Previous experience using Careflow or other patient administration system is desirable
Full role details can be found in the job description.
Person specification
Qualifications
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills & Abilities
Essential
- Excellent/professional telephone /reception manner
- Flexible approach to duties
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Proven good organisational skills
- Good IT skills including Microsoft packages
- Confidence to handle difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and as part of a team
Knowledge & Experience
Essential
- Previous reception experience in a healthcare or public setting
- Previous NHS experience
- Clerical/administration experience including filing and/or reception
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Applying for this NHS job
This advert is for Receptionist / Clerical Officer with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pa pro rata. The contract type is Permanent. The application deadline is 20 Jul 2026.
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