Job overview
Band 2 Receptionist (CAT 1 - Head and Neck)
This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).
This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.
The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.
You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.
The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.
The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.
Main duties of the job
Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties. The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.
Detailed job description and main responsibilities
Please refer to the attached Job Description and Person Specification for further details of the job role.
Person specification
Experience
Essential
- Reception experience within a customer service setting
- Call centre experience
- Experience within an NHS administrative environment
Education / Qualifications
Essential
- GCSE (or equivalent) or above in English Language and Maths
- Knowledge of Microsoft packages
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Medical Secretary roles in Reading
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Receptionist (CAT 1 - Head and Neck) - RBH Reading & Townlands with Royal Berkshire NHS Foundation Trust in Reading, South East, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent: Working cross-site between Royal Berkshire Hospital, Reading and Townlands Hospital, Henley-on-Thames. The application deadline is 09 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.