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Job overview
Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events. We’re looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events.
Main duties of the job
This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification:
Community fundraising support
1.1. Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton. 1.2. Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary. 1.3. Work across a variety of different digital platforms to help process challenge event registrations. 1.4. Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database. 1.5. Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital. 1.6. Provide support with the delivery of events including preparing equipment and materials. 1.7. Work closely with other fundraising teams, to support the Charity’s overall objectives and targets.
Person specification
Key competencies
Essential
- Ability to build strong and effective working relationships
- Proactive approach to problem-solving
- Excellent organisational skills and attention to detail
- Able to multitask and work to deadlines
- Excellent communication and interpersonal skills
- Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved supporters
Experience and knowledge
Essential
- Experience in a customer service role or charity volunteering experience
- Computer literate and competent with Microsoft products
Desirable
- Experience of using a database
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Applying for this NHS job
This advert is for Receptionist & Challenge Event Assistant with The Royal Marsden NHS Foundation Trust in London, London, England. It is listed as a Administrative and IT role. The advertised salary is £28,860 per annum. The contract type is Permanent. The application deadline is 10 Aug 2026.
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